Service Centre Team Leader
Job Description
MHR Corporate Office | Bellville, Cape Town | South AfricaClosing date: 19/09/2024
Number of positions: 1
Recruiter name: Jethro Sean Watlington
Reference number: 52878
Workplace Type: Remote
PermanentPlease note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profileMAIN PURPOSE OF JOBTo address MHR clients' staffing requests and placements and to provide guidance and direction to MHR Service Centre Coordinators. To monitor Service Centre Coordinator's performance to ensure excellent client service is provided.KEY RESPONSIBILITY AREAS
- Supervise a team of MHR Service Centre Coordinators during shifts
- Address client staffing requests and coordinate placements/cancellations of MHR Panel Members
- Basic understanding of the scope of practice of healthcare workers
- Demonstrate a good understanding of relevant legislation (i.e. Basic Conditions of Employment Act (BCEA) Labour Relations Act (LRA) etc.) and the ability to apply this in the workplace
- Proficient in Microsoft Office (Word, Excel, Outlook) and the ability to learn new systems
- The ability to manage a small team to achieve departmental goals
- Excellent Telephone and email etiquette
- Exceptional client service skills and sound client service experience. The ability to effectively deal with demanding clients
- Excellent communication, feedback, and follow-up skills (English written and verbal skills).
- Organisational skills
- High standards of excellence and attention to detail
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Job Detail
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Job IdJD1357439
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSouth Africa, South Africa
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EducationNot mentioned