Job Description

Momentum Health Solutions, an entity of Momentum Metropolitan Holdings, delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximize lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role PurposeProvide an effective and efficient service to clients by receiving, evaluating and responding to telephonic/electronic/walk in enquiries timeously. An important part of this role would be for the service consultant to answer questions and provide solutions to customers accordingly.
Requirements

• Matric
• Minimum 12 months MMS experience is essential
• Minimum of 6 months Correspondence experience is essential
• Knowledge of Oracle System (O1) is essential
• Relevant tertiary qualification would be an advantage
• 2 - 3 years of client service experience would be an advantage
• Good understanding of the industry would be an advantage
• Adhoc correspondence experience would be an advantage

• Identifying risks to the company and escalate accordingly
• Engaging in effective communication and delivery according to Service Level Agreements
• Maintaining a consistent service delivery to ensure client retention and satisfaction
• Obtaining and maintaining broad product and industry knowledge in order to effectively and accurately respond to customer queries
• Ensuring Service Level Agreements are met and exceeded at all times
• Providing first time resolution on queries of a complex nature
• Dealing promptly with client requests in a competent, efficient and professional manner
• Driving and supporting effective teamwork within the department
• Engaging in appropriate training interventions to promote own professional development
• Ensuring to demonstrate the company's values on a daily basis
• Recording of all queries and interactions with customers onto the workflow system
• To ensure the required turnaround time is met.
• To ensure that all correspondence sent out is of the highest quality

• A strong understanding of the medical aid and short term insurance industry will be advantageous
• Take ownership of all queries and ensure that they are resolved timeously and effectively
• Complete documentation as per departmental guidelines in order to meet client needs
• Utilise IT systems effectively, to ensure accuracy of documentation
• Adhere to organisational best practice and legislative requirements
• Adhere to policies and procedures and take corrective action where necessary
• Ensure all risks are mitigated and escalated where necessary
• Ability to provide quality written feedback to clients on queries raised via email, fax or post

Momentum