Service Consultant: Marine
Johannesburg, Gauteng, South Africa
Job Description
What will you do?Santam Marine has available position for a Service Consultant who will be based in our Cape Town office.The purpose of this position is to deliver quality service to customers, who could be either internal or external to Santam (including brokers, customers, partners and suppliers). The successful incumbent will provide support to address customer, needs, concerns and issues.What will make you successful in this role?
- Prepare basic reports and statistics based on risk analysis
- Communicate with internal stakeholders to provide information, feedback and follow through on queriesand/ or instructions
- Address unusual and non-standard customer issues including underwriting and commercial relatedqueries.
- Receive requests for and generation of quotations
- Task related decision making within set policies and procedures
- Research to assist in addressing non-standard underwriting issues
- Update RM reports
- Create client profiles for identified risks
- Building strong customer relationships and delivering customer-centric solutions
- Matric or equivalent qualification
- FAIS accreditation required
- RE 5
- 3 - 5 years Marine Insurance experience
- Familiar with Excel, Word, Intranet, Kit
- Knowledge of Marine products
- Cultivates innovation
- Customer focus
- Drives results
- Collaborates
- Being resilient
- Professional behaviour
- Commitment to quality
- Teamwork
- Resilience
- Immaculate interpersonal skills
- Ability to perform tasks under pressure
- Attention to detail / accuracy
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Job Detail
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Job IdJD1352685
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned