Job Description

What being part of the Sigma Family means for you:Service Delivery ManagerAs a Service Delivery Manager, you will be responsible for leading the performance and development of Team Managers and their teams, ensuring operational excellence, high staff engagement, and delivering on client requirements. Your focus is on achieving key performance indicators (KPIs), driving continuous improvement, and building strong relationships with both internal and external stakeholders.Sigma Familyxf0x9fx92x9a At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.What being a part of the Sigma Family means for you!xf0x9fx93x88 Career development and opportunities to apply for internal promotions following your probationary period.xf0x9fx8fx86 Monthly, Quarterly and Annual awards with marvelous prizes.xf0x9fx92x86xe2x80x8dxe2x99x80xefxb8x8f Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.xf0x9fx8cxb3 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.xf0x9fx93x81 Medical Insurance Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.xf0x9fx9ax97 Transportation Benefits Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.xf0x9fx92xbb Join communities and collaborate with your colleagues on our internal Social Media platform.xf0x9fx92x99 The opportunity to be a part of an equal, diverse, and inclusive workplace all amazing people are welcome in the Sigma Family.A bit more about the Opportunity...:What Your Day-to-Day Will Look Likexf0x9fx93x9e You will lead and manage the overall performance of the teams, ensuring alignment with Sigmas core values and driving high levels of performance across all areas of service delivery. You will coach and develop Team Managers, ensuring they support their teams effectively through regular 1-2-1s, performance reviews, and end-of-year evaluations. You will collaborate closely with key stakeholders to ensure the smooth and efficient running of the operation.You will oversee the day-to-day execution of HR processes, ensuring all teams feel supported and valued. You will drive a culture of continuous improvement by identifying and implementing opportunities to improve both customer experience and operational efficiency. You will build and maintain strong relationships with clients, ensuring regular updates and reporting on key metrics, and addressing any issues proactively.What amazing People will bring to the role:What Amazing people will bring to the rolexf0x9fx92xa1 You have substantial management experience, ideally within a BPO environment, with a strong track record of leading teams. You can communicate clearly and confidently across all levels of the business. You possess proven leadership abilities in developing and coaching Team Managers. You can analyse performance metrics, spot trends, and use data-driven insights for decision-making. You are adept at handling difficult conversations and providing constructive feedback. You have strong client management experience and build trust through clear communication. You can identify opportunities for improvement and collaborate with stakeholders to implement solutions.Requirements:

• You have a Matric (Grade 12) or equivalent qualification
• You have 2 - 3 years of Team Management/BPO experience working in a Financial Services environment (Banking Desirable)
• You have 2 - 3 years of Customer Services experience within a BPO environment
• You have previous Leadership/Team Management experience within a BPO environment
• You can display a strong sense of resilience whilst under pressure.
• You have a good command of the English language (written and verbal)
• You are confident and thrive in pressured environments

Simple and Straight Forward Recruitment.xf0x9fx93xa9 We dont see the value in making candidates jump through hoops. Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated on the advert, well proceed with further shortlisting & start your application process.If you like the sound of being part of the Sigma Family, then dont wait and get applying!

Sigma Connected