Job Description

A leading company in the telecommunications industry is seeking an experienced Service Delivery Manager to oversee the end-to-end delivery of managed services. This role is crucial in ensuring customer satisfaction, optimizing service operations, and aligning service offerings with client needs. The ideal candidate will act as a bridge between clients, technical teams, and vendors to maintain high service standards and drive continuous improvement.Key Responsibilities

• Oversee the delivery and management of Zero Trust Network Access (ZTNA) solutions and web application security services to clients.
• Serve as the primary point of contact for clients, ensuring effective communication and prompt resolution of service-related issues.
• Monitor service performance metrics, proactively identify areas for improvement, and implement corrective measures.
• Ensure adherence to service-level agreements (SLAs) and compliance with contractual obligations.
• Work closely with project managers, technical specialists, and vendors to ensure seamless service implementation and execution.
• Conduct regular service reviews and present performance reports to clients, providing insights and recommendations for enhancement.

Minimum Requirement

• Proven experience in service delivery management, project management, or customer success within a technology-driven environment, preferably in telecommunications or IT services.
• Strong understanding of cybersecurity solutions, including ZTNA (Zero Trust Network Access) and web application security.
• Excellent leadership, communication, and problem-solving skills to effectively manage teams and client expectations.
• Hands-on experience managing customer relationships, technical service teams, and third-party vendors.
• Industry certifications such as ITIL, PMP, or equivalent would be highly beneficial.

Job Type:

• Contract

Workplace type:

• Hybrid

Location:

• Johannesburg, South Africa

Experience Level:

• Senior level

Please email Amanda Mjali at

Paracon