Job Description

Service Delivery Manager (PE/Gqeberha) Port Elizabeth - Eastern Cape ~ Bloemfontein - Free StateENVIRONMENT:A dynamic Internet Service & Network Specialist seeks the strong organisational & multitasking ability of a Service Delivery Manager to create detailed plans for projects while establishing and maintaining a constructive relationship between the service provider and the customer. You will be expected to identify changes to the customer environment and tech trends and articulate business requirements for new services or changes to existing services. Applicants must have Matric/Grade 12, a relevant IT Degree/Diploma, a Project Management Certification with at least 5 years in a similar role with a successful track record. You must also be proficient with ITIL v3/v4 (FoundationExperience in Microsoft Office (Excel, Word, PowerPoint and Outlook) and have a valid Drivers License and own reliable vehicle.DUTIES:

• Collaborate with various teams to develop project plans.
• Create detailed plans for projects, including project schedule, budget, identifying project goals, setting timelines and identifying resources for the project, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure that all projects are delivered on time, within scope and within budget.
• Co-ordinate all team members to keep the project objectives on track.
• Escalate and resolve issues and risks.
• Responsible for and assist with the delivery of projects.
• Provide administrative and logistical support to Project Manager and Project Implementation teams.
• Generate project status reports.
• Assist in handover of projects to Operational/Support team.
• Responsible for updating and maintaining project documentation throughout the project life cycle.
• Manage the stakeholder engagement through the project lifecycle.
• Establish and maintain relationships with third parties/vendors.
• Engage with vendors to ensure orders are placed and implemented on time and within budget.

REQUIREMENTS:Qualifications

• Matric or Grade 12.
• IT related tertiary qualification (Degree or Diploma).
• Project Management Certification.

Experience/Skills

• 5 Years Service Delivery Management experience and successful track record.
• ITIL v3/v4 (FoundationExperience in Microsoft Office (Excel, Word, PowerPoint and Outlook).
• Valid Drivers License and own reliable vehicle.

ATTRIBUTES:

• Ability to prioritize tasks efficiently and effectively.
• Highly organized.
• Good written and verbal communication.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Critical thinking and problem solving.
• Time management skills with ability to meet deadlines.
• Must be able to work in a team.
• Adaptability.
• Able to tolerate stress.

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