Empowering Africaxe2x80x99s tomorrow, togetherxe2x80xa6one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Proactively work with business unit technical product and service teams (tribes & squads xe2x80x93 internally & externally) to enable business continuity & consistent, quality technology service availability and resilience. Ensure the ongoing alignment of people, processes and systems for optimal service performance. This includes partnership of the business across the end-end service management value chain & includes the following key areas of focus: xe2x80xa2 Service Management (Service Mapping, Service Reviews, Service Cataloguing & Updates, Service Performance Monitoring, Service Processes) xe2x80xa2 Reporting & Document Management xe2x80xa2 Change & Release Planning xe2x80xa2 Event & Incident Management xe2x80xa2 Risk, Governance & ComplianceAccountability: Service Delivery Management
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