Job Description

DMS is on the lookout for an enthusiastic Service Desk Agent to join our dynamic team! If you're passionate about helping others and have a knack for problem-solving, this might be the perfect opportunity for you. As a Service Desk Agent at DMS, you'll be the first point of contact for our clients, providing them with exceptional support while ensuring their technical challenges are promptly addressed. Your role is pivotal in maintaining the high standard of customer service that DMS is renowned for. You will be equipped with tools and training to help our customers navigate their technology seamlessly, making their experience as smooth as possible. We understand that every interaction is an opportunity to build a lasting relationship, and we're seeking someone who's ready to take on the responsibility of ensuring our clients feel valued and supported. Collaborate with a talented team and be part of a company that appreciates innovation and empowers its employees to reach their full potential. If youre ready to make a difference in the tech support landscape, we want you to be a part of our journey!Responsibilities

• Act as the first point of contact for all incoming technical support requests.
• Provide top-notch customer service while resolving issues via phone, email, or chat.
• Document and track all incidents and service requests using the support ticketing system.
• Diagnose and troubleshoot hardware and software issues for clients.
• Escalate complex issues to the appropriate technical teams while maintaining client communication.
• Educate users on IT policies and procedures to enhance their understanding of supported technologies.
• Participate in regular team meetings to stay updated on new technologies and processes.

Requirements

• Proven experience in a customer service or technical support role.
• Strong verbal and written communication skills.
• Ability to troubleshoot and diagnose technical issues effectively.
• Familiarity with common operating systems and applications.
• Ability to work well in a team-oriented environment.
• Strong organizational skills and attention to detail.
• A positive attitude and a genuine passion for helping others.

BenefitsHealth Insurance: Coverage for medical, dental, and vision care to support employee wellness.Retirement Plans: Contributions to 401(k) or pension plans to help employees save for retirement.Paid Time Off (PTO): Vacation days, sick leave, and holidays to ensure work-life balance.Bonuses: Performance-based or annual bonuses as a reward for meeting goals or company success.Flexible Work Hours: Options for remote work or flexible schedules to accommodate personal needs.Professional Development: Access to training, certifications, or education programs to enhance skills and career growth.Life and Disability Insurance: Protection for employees and their families in case of accidents or long-term illness.

DMS