Job Description

AVI LIMITED is proud to be home to many of South Africa's leading and most beloved brands. As a publicly listed company on the Johannesburg Stock Exchange and a key player in the FMCG market, our diverse portfolio boasts over 50 brands across various categories, including hot beverages, snacks, frozen foods, personal care products, and fashion.We leverage a robust Shared Services structure, encompassing International, IT, Finance, Logistics, Marketing, Procurement, and Field Marketing, to maximize our operational efficiency. Our mission? To drive the growth and development of our brands.Position: Service Desk Agent (6-Month Fixed Term Contract)
Location: Cape Town, IT Shared Services DivisionWe are seeking a dedicated Service Desk Agent to provide operational support to business users and the IT Infrastructure team. Utilizing the ITIL methodology, you will focus on delivering first-line support, resolving incidents swiftly and accurately, and enhancing your skills as part of our service engineering team.Reporting Structure: Service Agent Team Lead
Direct Reports: NoneKey Responsibilities:

• Identify, research, and resolve a wide range of user and IT systems issues.
• Provide operational support, including after-hours assistance.
• Monitor systems and infrastructure, responding quickly to complex problems.
• Perform SAP transports and manage user issue logging.
• Facilitate communication of downtime schedules to stakeholders.
• Document and maintain records in the IT Knowledge Base.
• Offer front-line support across platforms like VMWare, MS Exchange, and Windows Servers.

Minimum Requirements:Experience:

• 2-3 years in a Service Desk or IT Support environment.
• Proficiency in supporting enterprise desktop OS and Microsoft environments.

Qualifications:

• Matric/Grade 12.
• Diploma in Information Technology.
• Valid MCSA and CCNA certifications.
• A+/N+ certifications.
• ITIL Service Management Foundation certification is a plus.

Other Requirements:

• Willingness to work outside normal hours, including weekends and holidays.
• Strong team collaboration and communication skills.
• Customer-centric with a proactive approach to problem resolution.

Competencies:

• Adaptability and flexibility.
• Strong relationship-building skills.
• Excellent problem-solving abilities.
• Effective planning and organizational skills.

If you're ready to take on this exciting challenge and grow with AVI LIMITED, we want to hear from you!

AVI