Job Description

iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, providing essential support to end-users. If you have excellent problem-solving skills, a customer-centric approach, and a passion for IT support, we encourage you to apply.

What youll do:

• To act as the first point of contact between customers who need technical and consumable support, resolve simple problems, and escalate unsolved problems to the Operations Manager. xc3x82
• Effective First Line Call Management.

Your Expertise:

• Has working knowledge and skills to perform a defined set of analytical/scientific methods or operational processes. xc3x82
• Applies experience and skills to complete assigned work within own area of expertise. xc3x82
• Works within standard operating procedures and/ or scientific methods. xc3x82
• Works with a moderate degree of supervision.

• Function-related experience: xc3x82 1-2 Years.
• 1 - 2 Years experience in a Service Desk Environment.
• 1 - 2 Years experience in an ICT service desk environment Leading teams.
• Other experience: xc3x82 0-1 Years.xc3x82
• Soft Skills are essential.
• Customer Service experience is essential.
• Problem-solving skills required.

Qualifications Required:

• Managed Print knowledge and Technical Background
• Systems management EOH Systems Management
• Essential Qualifications:

• Grade 12
• A+, N+
• Soft Skills and ITIL Foundation (Requirement for Snr. Service Desk Agent)
• Preferred Qualifications:

• Technical IT Qualification
• HP Knowledge/ Certification will be preferred

Other information applicable to the opportunity:

• Permanent position
• Location: Midrand
• Work environment: Office - High Pressure
• Physical Demands: Sitting, Bending, Walking. Computer work
• Travel: To the office

Why work for us?

• At iOCO, we believe anything is possible with modern technologyxc3x82 we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.xc2xaf
• Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.xc2xaf
• By joining IOCO you will have an open invitation, axc3x82 place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions.xc2xaf
• Wexc3x82 encouragexc3x82 diversity and work culture; and Setting U up for Success! #SuuS

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