Service Desk Agent
Midrand, GP, ZA, South Africa
Job Description
JOBNUMBER
iOCO03661
CONTRACT TYPEPermanent
CONTRACT TYPE:Hybrid
The Role
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We are looking for proactive and customer-focused
Service Desk Agent
to join our team. In this role, you will be the first point of contact for both new and existing customers, addressing a variety of support requests. Leveraging your strong product knowledge and excellent communication skills, you will deliver prompt, effective, and courteous service to ensure high levels of customer satisfaction and retention.Your primary responsibilities will include providing inbound software support, particularly across web-based platforms and current application modules within the TSAM environment. While the majority of interactions will be inbound, you will also make outbound calls for follow-ups and feedback purposes.
Skills and Experience
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What you'll do:
Customer
Optimal service level Shift work required Exceptional customer satisfaction levels First call resolution approach
Learning, Growth and Innovation
Willing to accept new responsibilities, acquire and demonstrate relevant new knowledge.
Your expertise:
2 - 3 years Call Centre experience in support role Strong Admin skills OEM or dealer experience Fluent in English
Qualifications required:
GR 12 (Matric) IT Support and / or A+ certification preferable
Other
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Other information applicable to the opportunity:
Permanent Position * Location: Midrand
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Job Detail
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Job IdJD1414534
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMidrand, GP, ZA, South Africa
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EducationNot mentioned