Service Desk Agents X3

Home Based, South Africa
iOCO
416 Current Jobs Openings
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Job Description

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JOBNUMBER
iOCO02966
CONTRACT TYPE
Permanent
CONTRACT TYPE:
Remote

The Role

Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking X3 Service Desk Agents to join our team. As a Service Desk Agent you'll be responsible for resolving complex technical issues and ensuring that our customers are always satisfied.

Skills and Experience

What youll do:
  • Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.
  • Ensure that all calls are logged within ITSM tool as per the required operational processes.
  • Assist team with work overload as and when required and ensure general administration work is up to date.
  • Ensure high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner.
  • Follow appropriate escalation procedures as and when required.
  • Ensure adherence to respective client-specific Operational Manuals.
  • Working well under pressure.
Your expertise:
  • 1-2 Years experience in an IT service desk environment
  • 1-2 Years Customer service experience
  • 1-2 Years experience in First call resolution
Qualifications required:
  • A+, N+ or Higher
  • ITIL v3 or ITIL 4

Other

Other information applicable to the opportunity:
  • Permanent position
  • Location: Remote
  • Work environment: Office is Open Plan
  • Physical demands: Sitting
  • Travel: To the office in the event of power outages or bad network from home
Why work for us? If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise. You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires. At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

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Job Detail

  • Job Id
    JD1299038
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Home Based, South Africa
  • Education
    Not mentioned
 
 
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