Service Desk Coordinator Onsite
Job Description
Job SummaryService Desk Coordinator Onsite IT - Support
Durban - KwaZulu NatalENVIRONMENT:Our client, an Information Technology consulting and services provider based in Umhlanga, is seeking a full-time, on-site Service Desk Coordinator for one of their key UK-based clients. The Service Desk Coordinator will be responsible for coordinating service requests, managing customer inquiries, and ensuring timely resolution of IT-related issues. This role involves collaborating with cross-functional teams and maintaining communication with clients to deliver efficient and effective IT support. Ideal candidates should have knowledge of IT systems and technologies, experience in a similar role or IT support environment, ITIL certification is a plus, and a Bachelor's degree in Information Technology or a related field is preferred.REQUIREMENTS:
- Service Coordination and Operations Management skills
- Customer Service experience
- Knowledge of IT systems and technologies
- Experience in a similar role or IT support environment
- ITIL certification is a plus
- Bachelor's degree in Information Technology or a related field
- Exceptional written and verbal English communication skills.
- Strong Interpersonal and Communication skills
- Attention to detail and problem-solving abilities
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Job Detail
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Job IdJD1309149
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned