Job Description

Job Summary Duties and Responsibilities:

• Assist in Service Operations: Support the service team in day-to-day operations, including but not limited to repairs, maintenance, and customer service.
• Documentation and Reporting: Maintain accurate records of service activities, including work orders, service reports, and customer feedback. Prepare periodic reports summarizing service activities and performance metrics.
• Customer Interaction: Interact with customers to understand their service requirements, provide assistance, and ensure customer satisfaction. Handle inquiries, schedule appointments, and follow up on service requests.
• Technical Support: Assist technicians in troubleshooting issues, utilising diagnostic equipment, and performing repairs as directed by supervisors.
• Quality Assurance: Participate in quality control processes to ensure service standards are met or exceeded. Conduct inspections and checks to identify and rectify any deviations from quality standards.
• Process Improvement: Contribute ideas and suggestions for improving service processes, efficiency, and customer satisfaction. Work collaboratively with team members to implement identified improvements.
• Training and Development: Actively engage in training sessions and on-the-job learning opportunities to enhance technical skills, product knowledge, and overall professional development.

Qualifications and Requirements:

• Completed Matric/Grade12 (Certificate Required)
• Qualifications in Metrology, Mechanical Engineering, or a related field.
• Strong interest in gaining practical experience in the service and maintenance of equipment.
• Strong mechanical aptitude and technical skills, with the ability to quickly learn and apply new concepts.
• Excellent communication and interpersonal skills, with the ability to interact effectively with colleagues and customers.
• Detail-oriented with strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office applications (e.g., Word, Excel, PowerPoint).
• Valid driver's license is a must.

Ann Swann Personnel Services2-10Recruiter

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