Job Description

:Key Responsibilities:

• Client relationship and stakeholder engagement with overall responsibility for customer understanding
• Ensure Innovation maintains, builds, and develops core accounts
• Acts as the executive sponsor to core accounts with strategic input and involvement
• P&L ownership and overall financial management of service line
• Budgeting and contract negotiations
• Achieve profitable revenue target for the Service Line to ensure year on year growth in operating profit
• Achieving absolute gross margin target for the Service Line
• Define suitable metrics and targets and lead the team to meet them
• Articulate a vision for the Innovation business direction and goals, one which is understood at every level
• Create a high-performance culture and ensure talent is engaged, developed and retained
• Ensure that Ipsos Values are incorporated into everything we do
• Develop an entrepreneurial and ideas-focused environment
• Establish rapport and credibility with direct reports
• Ensure that talented people are engaged, developed and retained
• Create opportunities, lead and deliver activities that make Ipsos known, e.g., press releases, publications, client events, appearing at conferences, etc.
• Acts as the Innovation thought leader for the region
• Communicate, advocate, and implement the team and company strategy, business objectives, and plans
• Consider the 'bigger picture' and think 'longer term' when making decisions
• Lead corporate and team initiatives to raise the profile of Ipsos
• Enhance people management skills amongst all leaders

Knowledge and Skills:Education

• School: Matric
• Professional / Tertiary: A degree / diploma in Marketing, Psychology, Sociology, Statistics, Economics or Business is essential (an honours degree would be an advantage)

Experience

• Minimum 10-years' experience in research of which 5 should be IUU experience
• Client relationship management / stakeholder management
• Business management
• Talent Leadership and people

Additional requirements:

• Market Research expertise; methods expertise in the Service Line
• Mastering of services inside the Service Line
• Strong client industry knowledge
• Familiarity with, and curiosity about, other Service Lines
• Analytical skills
• Issue / crisis management
• Risk management
• Strategic thinking
• Communication
• Team spirit
• Client-centricity
• Ability to work in an international environment
• English fluency

About Us:Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we're proud to share we've received our Great Place to Work Certification in 2022 & 2023!About the Team:The Innovation Service Line guides clients throughout the innovation journey as they develop and launch new or improved products and services spanning a range of verticals. We help our clients develop the initial idea for a product/service, ensure the fully-articulated description of the product/service resonates with consumers, confirm that prototypes of the product/service properly deliver on consumer expectations, and finetune the full mix prior to launch. This is accomplished using best-in-class services, including idea screening, concept testing, product testing, price and line optimization, package testing and volumetric forecasting.

Ipsos