Service Manager

Centurion, Gauteng, South Africa

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Achieve and exceed the workshop service turn over targets.
Run reports to check warranty, cash sales outstanding, WIP and labour sales.
Follow up and resolve all debtors, creditors and customer queries.
Update and maintain dealer standards minimum requirements.
Implement measures to improve workshop CSI and constantly monitor accordingly.
Monitor bookings to ensure that the workshop load is done to achieve maximization of labour sales.
Mentor and supervise all service staff in the dealership.
Implement measures to improve workshop service quality.
Attend customer technical liaison meetings.
Monthly reporting on Service achievements to Head of Own Retail.
Implement and manage the services marketing strategy.

Qualifications:

Skills:

Computer Literate Customer focused with a results driven approach.
Analytical and strategic skills to identify problems thereafter solve them.
High level communication, interpersonal relations and negotiation skills.
Possess solution orientated thinking and be customer orientated.
Pro-active, highly motivated in achieving set objective.
Assertive and possess decision making skills Work independently though being a team player.

Experience:

Strong technical knowledge and understanding of commercial vehicles - 1 year.
Experience, leading and motivating a team - 7 years.
Professional experience in the automotive industry with service experience - 5 years.

Closing Date: 28 February 2025

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