Job Description

Financial Management:

• Ensure cost containment and growth, as per the agreed budget;
• Manage workshop cash outstanding and work in progress and provide feedback to Finance and Administration;

Key-Stakeholder Engagements:

• Establish and maintain relationships with relevant stakeholders (internal and external);
• Ensure overall customer experience at a rate of more than 97% for the department;
• Ensure departments company representation excellence, through the management of appropriate etiquette, clothing, grooming, personal hygiene, attitude, appearance, language use, customer expectation and customer / social media interface;

Internal Business:

• Implement the operational plan (competitive advantage) for the Service Department (e.g. Financial, Marketing and Sales, Customer Experience, LEAN [Operational Efficiencies], and People Development).
• Manage the implementation of all relevant regulatory, legislative and industry requirements, policies, procedures and SHERQ;
• Responsible to conduct / arrange audits, submit on e-Toyota and close-out audit findings (CSDP, Echo, EPI);
• Responsible for LEAN management practices (Visual Management, Asakai / Obey / Kaizen / PDCA);
• Ensure that all relevant KPIs are met (Sales, Staff Engagement, & Fix-it-right);
• Manage customer complaints, by receiving, responding, internally referring and following up on close out (Post-Service Experience and Customer Care Complaint);
• Ensure appropriate combined team marketing, to ensure cross pollination between the departments and optimise the collective pipeline (dormant, new, hot leads, existing);
• Responsible for the management of work in progress (tracked, monitored and closed out);
• Responsible for the management of the invoicing process (cash-outstanding, warranties, MTP and debtors);
• Responsible to manage the effective interface with parts;
• Responsible to manage the workshop flow process (bookings, active reception, safe key control, workshop control, quality, hand-over processes);
• Ensure effective management of the departments housekeeping (5 Ss sort, set in order, shine, standardise, and sustain);

People Development:

• Responsible for the management of staff engagement, motivation and alignment;
• Ensure the recruitment, succession and retention of the right staff to support the teams performance;
• Responsible to manage the implementation of the people development (Training & Development, Performance Management, Inductions, Probation, Coaching and Personal Develop Plans);

Responsible for the implementation of effective progressive discipline.

• SA Citizen;
• ITC Track Record;
• Driver licence (Code 10 / C1);
• Relevant qualification and / or equivalent experience;
• Minimum 2 years general management experience in the automotive / truck industry;
• Minimum 5 years automotive truck / service / technical experience;
• Advantageous Hino product / process knowledge;
• Excellent customer service orientation / attitude.

More information will be supplied to shortlisted applicants. If you have not heard from us within 2 weeks, please regard your application as unsuccessful. We will however, keep your cv for any future positions that may arise.

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