Service Manager

Gauteng, South Africa

Job Description


Financial Management:

  • Ensure cost containment and growth, as per the agreed budget;
  • Manage workshop cash outstanding and work in progress and provide feedback to Finance and Administration;
Key-Stakeholder Engagements:
  • Establish and maintain relationships with relevant stakeholders (internal and external);
  • Ensure overall customer experience at a rate of more than 97% for the department;
  • Ensure departments company representation excellence, through the management of appropriate etiquette, clothing, grooming, personal hygiene, attitude, appearance, language use, customer expectation and customer / social media interface;
Internal Business:
  • Implement the operational plan (competitive advantage) for the Service Department (e.g. Financial, Marketing and Sales, Customer Experience, LEAN [Operational Efficiencies], and People Development).
  • Manage the implementation of all relevant regulatory, legislative and industry requirements, policies, procedures and SHERQ;
  • Responsible to conduct / arrange audits, submit on e-Toyota and close-out audit findings (CSDP, Echo, EPI);
  • Responsible for LEAN management practices (Visual Management, Asakai / Obey / Kaizen / PDCA);
  • Ensure that all relevant KPIs are met (Sales, Staff Engagement, & Fix-it-right);
  • Manage customer complaints, by receiving, responding, internally referring and following up on close out (Post-Service Experience and Customer Care Complaint);
  • Ensure appropriate combined team marketing, to ensure cross pollination between the departments and optimise the collective pipeline (dormant, new, hot leads, existing);
  • Responsible for the management of work in progress (tracked, monitored and closed out);
  • Responsible for the management of the invoicing process (cash-outstanding, warranties, MTP and debtors);
  • Responsible to manage the effective interface with parts;
  • Responsible to manage the workshop flow process (bookings, active reception, safe key control, workshop control, quality, hand-over processes);
  • Ensure effective management of the departments housekeeping (5 Ss sort, set in order, shine, standardise, and sustain);
People Development:
  • Responsible for the management of staff engagement, motivation and alignment;
  • Ensure the recruitment, succession and retention of the right staff to support the teams performance;
  • Responsible to manage the implementation of the people development (Training & Development, Performance Management, Inductions, Probation, Coaching and Personal Develop Plans);
Responsible for the implementation of effective progressive discipline.
  • SA Citizen;
  • ITC Track Record;
  • Driver licence (Code 10 / C1);
  • Relevant qualification and / or equivalent experience;
  • Minimum 2 years general management experience in the automotive / truck industry;
  • Minimum 5 years automotive truck / service / technical experience;
  • Advantageous Hino product / process knowledge;
  • Excellent customer service orientation / attitude.
More information will be supplied to shortlisted applicants. If you have not heard from us within 2 weeks, please regard your application as unsuccessful. We will however, keep your cv for any future positions that may arise.

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Job Detail

  • Job Id
    JD1331814
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    R40000 - 50000 per month
  • Employment Status
    Permanent
  • Job Location
    Gauteng, South Africa
  • Education
    Not mentioned