Job Description

REQUIREMENTS

• Affirmative Action South African citizen
• National Diploma/ Degree in any relevant Engineering field/ Marketing/ Business Management or IT/ Computer Science
• Minimum 3 years of After-Sales experience/ Data Analytics/ System Development

• Must be familiar with dealer after-sales operating procedures and dealer business management
• Must have good presentation skills
• Must be a self-starter and be capable of working independently
• Must have proven problem-solving skills
• Be able to work under pressure and meet set deadlines
• Strong project management skills
• Strong computer skills (MS Office)
• Be able to communicate effectively within all levels of the organization and with external stakeholders

• Advanced Power BI competency
• Advance MS Excel
• Data mining/ analytics

• Plan, facilitate and assist with the implementation of a service programme development strategy aligned to the group service and franchise standards that lead to increased customer satisfaction and retention, increased service market share, increased parts and accessories turnover and dealer workshop profitability
• Maintaining the group's roadside assistance programme for its brand (handle queries, update training material, update booklets, conduct benchmarking)
• Ordering, distributing and tracking Alert vehicles after decal fitment
• Analysing generated reports, addressing non-contactable dealers, reviewing group requirements and participating in tow-in service provider operational meetings
• Coordinating and monitoring dealer Alert vehicle floor plan arrangements
• Publishing and managing roadside assistance dealer service level agreement
• Managing video Service Phantom testing (mystery shopping) for all brands
• Handling all customer queries that may arise from the usage of the vehicles during the Phantom Test (mystery shopping)
• Compiling Phantom test (mystery shopping) samples on MasterLis.com (Phantom test administration system)
• Ensuring testing is in line with group requirements and acting as the South African Market Coordinator
• Investigating, piloting, implementing and maintaining new service programmes/ concepts within the dealer network for all brands
• Maintaining service and coordinating retail standards audits for all brands
• Backing office support to all technical field force (TFF) and regional after-sales managers

Abantu Staffing Solutions