Service Marketing Support Co Ordinator

Uitenhage, Eastern Cape, South Africa

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Duties:

Maintaining Group Alert roadside assistance programme for the brand (handle queries, update training material, update booklets, conduct benchmarking)
Ordering, distributing and tracking Alert vehicles after decal fitment,
Analysing generated reports, address non-contactable dealers, review Group requirements and participate in Tow-in Service Provider operational meetings.
Co-ordinating and monitoring dealer Alert vehicle floor plan arrangements
Publishing and managing Roadside Assistance Dealer Service Level Agreement.
Managing video Service Phantom testing (Mystery Shopping) for all brands.
Handling all customer queries that may arise from the usage of the vehicles during the Phantom Test (Mystery Shopping).

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