Job Description

Oxford University Press Southern Africa

Oxford University Press advances knowledge and learning of all kinds, from a child reading their first words to a researcher expanding the frontiers of their field. Our work is constantly evolving, and the possibilities are endless. We strive to help more and more people around the world achieve their potential.



Oxford University Press is a department of the University of Oxford. It is our mission to further the University's objective of excellence in research, scholarship, and education by publishing worldwide.

Service Performance Manager

Full-Time

Services Performance Manager will oversee technology services and staff in South Africa and Kenya, ensuring the integration and adaptation of central technology systems and processes at divisional and branch levels. This role involves managing changes and projects, developing and assessing solutions, and collaborating with stakeholders to implement effective solutions. The manager will also ensure successful Value Stream and Project Deliveries, manage the local technology budget, and oversee the work of Field Service Engineers to ensure timely delivery and maintenance of End User Services and infrastructure.



The Service Performance Manager will be reporting to the Service Performance Lead. This post is based in Goodwood.

Principal accountabilities

Ensure all central processes are embedded with both South Africa and Kenya.

Key point of contact between all global technology teams and the local businesses.

Manage the Enterprise Technology Specialist to ensure System Changes, Projects and Support are being managed effectively and reported back to all stakeholders.

Work with global technology teams to prioritise and deliver changes. Develop requirements with business, assess solutions, and document changes.

Manage triage and escalation process for issue, development and requests, working with Global Tech teams.

Ensure Local Budgets are effectively managed forecasts updated and agreed in a timely manner and that cost saving targets are met or exceeded.

Work with the business to identify and implement opportunities for innovation and continuous improvement, to improve business effectiveness, and user experience, working towards aligning systems across OUP.


Bachelor's degree in computer science, Information Systems, or a related field Experience in the delivery of all IT Services needed to run business, including Infrastructure, End User Services & Enterprise Applications Minimum of

5 years

of experience in IT management, with a proven track record of success Strong understanding of networking, server infrastructure, cloud technologies, and IT security IT certifications (e.g., ITIL, PMP, CISSP, or vendor-specific certifications) advantageous Leading cross-functional teams in a global environment with multiple executive stakeholders Strategy planning, enterprise portfolio development and management Shaping, advising on, and realizing benefits of global transformation programmes A proven ability to deliver business benefits through projects/ programmes and a strong track record of embedding change in an effective manner Experienced delivery, tracking and reporting to senior executives' complex delivery portfolio

Attributes

Able to manage multiple activities simultaneously Service focused Commercial acumen Demonstrating professionalism, a strong work ethic, and a commitment to the company's mission and values Maintaining a positive and collaborative attitude, fostering effective teamwork Adhering to company guidelines on technology usage, data security, and confidentiality Excellent project management skills, with experience managing budgets and timelines Outstanding leadership, communication, and interpersonal skills

Oxford offers the following

Remuneration will align with experience Pension and medical aid benefits Statutory leave Training opportunities Engaging work in a rewarding and ethical environment

Oxford University Press, an equal opportunity employer, seeks a talented individual to fill this post in its Enterprise Technology Services based in the Goodwood, Cape Town office. Oxford University Press will consider all applications in terms of its Employment Equity Plan, which acknowledges the need for transformation.

Closing date: 11 March 2025