Job Description

Tasks



About Us:



Since the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world's largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Group's success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services in Fleetboard, TruckStore, Truck Training, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.



Job Overview:



To ensure high levels of technical support and technical investigations for dealer network and key accounts in compliance to the Company's Integrity & Anti Bribery Codes, Conflict of Interest Policy & S.H.E. requirements and to perform delegated S.H.E. tasks and duties & to inform superior about deviations.



Key Duties and Responsibilities:


Technical repairs and support queries - Coach, advise and support colleagues, dealer personnel in resolving technical queries/issues timeously. This includes, but is not limited to, travelling to the customers and dealers at times to proactively resolve queries. Reports - Compile detailed, precise and concise technical reports. Technical Investigations and resolution - Case resolution information to be shared with all relevant parties (warranty, parts, dealerships, marketing, source plant, and customers). Proactive and early identification of product non-conforming components. Retail and Key Account management - Retail and KAM after-sales service business, technical support, customer engagements. CAC Support - Dealer's and CAC 24/7 support with technical queries and/or any assistance needed. CXI Strategy and Customer Experience - Ensure that CXI strategy and marketing of CXI measures are implemented and managed in the market. Continuous improvement - Responsible for continuous improvement initiatives aimed at reducing cost and improving processes. Project Management - Participate in, or manage key Bus department, or DTSA projects. Provide problem solving support for all problems. Self-development - Taking personal responsibility for learning and development through a process of assessment, reflection and actioning. This can include both on and/or off the job training. This also includes the sharing of learnings with team.

Job number:
2526
Publication period:
03/03/2025 - 03/12/2025
Location:
Centurion
Organization:
Daimler Truck Southern Africa Ltd
Job Category:
Corporate planning/strategy
Working hours:
Full time (part time possible)
Benefits
Coaching
Meal-Discounts
Company Retirement
Health Benefits
Good public transport
Canteen-Cafeteria
Events for employees
Parking
Internet Connection
Inhouse Doctor
Barrier-free workplace
To Location: All Locations
Contact
Ntebaleng Moloto
Email: DTSACareers@daimlertruck.com