Job Description

:

Responsible for delivering short- and long-term growth and profitability of the Technical Service Division. Ensure quality technical service, both in the field and telephonically. Set, implement and manage strategies that meet both internal and external customer demands. Responsible for QA, installation, operator training, on-site and in-house repairs. Service at customer for planned services. Liaise with the Technical Service administrator.

Qualifications and Experience:

Relevant technical qualification N6/S4 Electrical Engineering/ Clinical Engineering 10 years minimum related experience as a field service technician The ability to work in a high pressure, matrix environment is required Existing relationships with Key customers advantageous Proven troubleshooting ability Good written, verbal and inter-personal communication skills Good computer skills specifically MS Office essential Frequent field work and customer visits will be required

Field Service Technician Duties :

Administration

Supporting the technical Service Administrator with accurate record keeping

Service support

- ensure quality technical support.

Stock

- Ensure correct levels of spares are managed to support products.

Sales

- provide sales leads to relative salesperson.

Turnaround time

- Ensure technical turn around are within company guidelines

Customer service

- keep Customers informed at all times regarding the progress of repairs and service; preventative maintenance services to be scheduled for contract customers; record keeping procedure to be followed in line with company policies.

Customer Base and Visits

- plan visits or use available time when doing routine servicing.

Admin

- ensure all admin procedures are followed and deadlines are met.

Sales, Service relations

- relationship between sales representatives and service department must be kept at the highest level

Training

- scheduled training to be done for service technicians and customers; attend and present supplier training, assist in coordination of training schedule. Attend all registered factory led training and technical courses

Core Competencies

Customer focused:

Respond to the needs of internal and external customers in a professional manner.

Results driven:

Strive for excellence to ensure success at work.

Business Acumen:

the ability to identify business opportunities.

Integrity

: Ability to reflect acceptable levels of moral values and business ethics.

Negotiation

: Ability to negotiate to reach a win/win agreement.

Accountability

: Account for one's activities, accept responsibility for them, and disclose results in a transparent manner
Job Type: Full-time

Work Location: In person