Job Description

Essential Duties and Responsibilities:

• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
• Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
• Coordinate and solve complex technical data and transformation issues.
• Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow.
• Answer how to technical and application configuration questions.
• Develop, maintain, and execute reports to ensure system operation meets performance targets.
• Create and maintain system design and operations documentation.
• Complete other duties as assigned.

Education and Experience:

• BS degree in Information Technology/Computer Science or equivalent combination of education and experience.
• 5+ years of demonstrated experience in ServiceNow development, configuration and administration, including but not limited to successful deployments as lead.

Competencies:

• Effectively manage multiple projects concurrently while maintaining a high level of attention to detail on each project.
• Adaptable to change and able to work independently and as part of a team.
• Strong problem analysis skills to include the use of mathematical concepts to validate results.
• Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail and accuracy

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