A recognized 3-4 year Degree or National Diploma at NQF level 7 in Facilities Management, Business Management/ Administration, Hospitality Management, Logistics Management, Supply Chain/ Contracts Management, Project Management or related field
Proven track record of a minimum of 3 to 5 years relevant experience managing outsourced/ insourced soft services, integrated facilities management and bundled soft services
Minimum 3 years experience managing large teams
Knowledge and exposure to Industrial Relations
PROFESSIONAL KNOWLEDGE AND BACKGROUND
Experience in managing budgets and forecasting
Experience in working in a multi-disciplinary environment
Experience in the procurement and management of facilities-related services
Experience in the field of facilities management (soft services) and SLA management
Knowledge of contract management and Health and Safety regulations (OHS Act)
TECHNICAL KNOWLEDGE AND BACKGROUND
Report writing
Contingency planning
Excellent organizational skills
Ability to manage large teams
Excellent communication skill
Maintain standards of accuracy and meet deadlines
Commercial awareness acumen and understanding of contract documentation
SOCIAL KNOWLEDGE AND BACKGROUND
Excellent interpersonal skills
High level of flexibility and resilience
Ability to work well under pressure, individually as well as in a team
Contribute towards meaningful input and continuous improvement initiatives
Work across all disciplines taking responsibility for and acknowledging service levels
Support after-hour call-outs if required
KEY COMPETENCIES
Resilience
Ethical behaviour
Leading by example
Excellence orientated
Customer responsiveness
Problem-solving, analysis and judgement
Motivating, influencing and developing people
RESPONSIBILITIES
Responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve company objectives of quality, growth and people. Services managed may include catering, cleaning, security, garden, Hygiene, pest control, medical and general waste, laundry, and coffee shops
Effective management of external service providers
Identifying, together with Group Procurement, applicable services, and service providers
Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties
Driving and monitoring conformance to SLA, identify gaps and implement corrective action
Maintaining productive relationships with service providers through regular meetings
Effective relationship-building with internal and external stakeholders
Participating actively, where necessary, in internal and external review meetings
Effective quality systems management
Ensuring customer satisfaction surveys are conducted regularly and ensuring requirements/ complaints are identified, investigated, acted upon and managed appropriately
Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant Health and Safety legislation as it relates to area of responsibility
Identifying alert and incident trends and driving corrective actions
Ensuring compliance with ISO 9001:2008 and ISO 1400:2004
Preparing for and participating in various audits
Conduct regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses, etc.)
Effective financial management
Participating in the budgeting process and monitoring performance against the budget
Planning, agreeing, and implementing Capex expenditure with hospital management
Review services benchmark reports to effectively manage outsourced services cost and quality metrics
Ensuring accurate and timeous invoices are received from external suppliers for processing
Ensuring invoices are captured according to approved catalogues and contracts
Complete scope changes for all permanent changes in services scope
Participating in and/ or identifying opportunities to improve business processes, systems, and resource utilization to achieve financial savings
Effective people management
Demonstrating visible leadership in respect of hospital values, operating model and strategy and actively sponsoring company initiatives and projects in own area of responsibility
Recruiting, retaining, motivating, and developing staff according to the hospital's people's policies and practices
Effective facilities management
Ensuring the hospital facility is always clean and in a habitual state
Participating in building hand-over projects to ensure additional soft services are procured timeously where applicable