Job Description

Services Specialist: Card Acquiring

Requisition Number-138272
Closing Date-25 March 2025
Location-Durban

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

Job Purpose

To uncover, troubleshoot and solve client needs relating to bank systems, processes and technical constraints using digital and technical expertise in order to meet business goals with the intent to exceed client expectations.

Job Responsibilities

Client Engagement:
Exceed client expectations by offering the right service and the right solution. Build and maintain long-standing relationships with clients by using digital and technical expertise toresolve escalated client problems. Foster mutual trust and confidence through providing expert client service. Educate clients and potential clients on how to subscribe and service their account on the Nedbankself-service platforms. Understand client needs through connecting and delivering financial solutions with care. Use expertise and relevant insights to solve client needs relating to self-service, features and digital functionality.

Business Operations:
Prevent fraud, risks and losses by referring any occurrences outside of mandate or authentication procedure to relevant management. Ensures that technical issues relating to cash equipment and devices are resolved by logging calls with the IT help-desk. Assist Client Advisors and Client Support Specialists with complex queries and complaints. Manage the daily, weekly and monthly control activities. Manage and control branch cash within branch holding limits. Ensure the teller function, treasury and ATM's are in a balancing position. Manage and control forex cash and travel cards balancing and any takeovers of forex. Adhere to metrofiling processes and archiving of documentation. Authorise transactions and overrides outside of tellers and forex mandates. Manage Document Management Portal and Branch Admin Centre escalations. Action ARIBA system requests. Ensure branch and treasury cash management through following the correct take-over guidelines,monitoring teller cash limits, and ordering and sending off of bulk cash.

Risk and Compliance:
Adhere to Nedbank security, operational and compliance procedures and policies.

Nedbank Goals:
Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile. Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals.

People Specification

Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees Preferred Qualification
Must have completed an Advanced Certificate in Banking Services - NQF6 Minimum Experience Level
Must have 3 - 6 years. Retail/Banking Client Service, Cash, Banking Systems, 2nd Line Problem Resolution experience. Must have foreign exchange experience.

Technical / Professional Knowledge

Customer service principles Product Knowledge Relevant Nedbank policies and procedures Troubleshooting Problem solving skills Risk And Security Practice Governance, Risk and Controls Behavioural Competencies
Building Customer Loyalty Technical/Professional Knowledge and Skills Decision Making Influencing Quality Orientation Adaptability Managing Work
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Please contact the Nedbank Recruiting Team at +27 860 555 566