Job Description

Job description

PURPOSE OF JOB

To execute the restaurant plan by running the shift in line with all KFC systems and processes through: Executing a winning culture through Company principles, Execute systems and processes to ensure that operational standards are achieved Execute the delivery of customer and people promises.

KEY PERFORMANCE AREAS

PEOPLE

Utilize principles to drive culture in restaurants during shifts Ensure that the shift is effectively and optimum staffed at all times Encourage team members to execute product procedures in line with CSL Ensure that new team members execute training against their training schedule and plan Assist the ARM/RGM in execution and completion of quarterly training initiatives such as new Window launches in line with the execution completion plan. Ensure that Company Procedures are followed rigorously in order to ensure the security of people, premises, stock, equipment and monies at all times.

CUSTOMER:

Create a customer focused environment which is appealing to KFC's diverse customer base Work with the RGM/ARM with the completion of period ROCC evaluation and implement actions to ensure resolution of issues and to drive consistent improvement. Assist RGM/ARM to follow up on ROCC Action Plans, completing actions in a timely manner. Encouraging and driving team members to execute all product procedures according to standards set out Address all customer complaints in line with company policy Ensure that the store consistently provides an excellent customer service by making use of the company tools and reports

SALES

Consistently seek to maximize the sales on each shift through exceptional operational standards and a 'maniacal' approach to customer service. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets. Assist with developing a strong sales culture in your store, understand this and filter down to team members for every shift.

PROFIT

Maximise the profitability of each shift by understanding and controlling all restaurant costs (e.g. labour, food, maintenance, and consumables etc.). Utilise system reports and company tools to guarantee 100% product availability, investigating and following up on all discrepancies.

QUALIFICATIONS, COMPETENCIES AND SKILLS

Grade 12 Previous experience of managing a shift/ running a restaurant (QSR) Previous KFC experience advantageous Excellent planning and time management Excellent verbal and written communication skills Ability to multitask and prioritise Self-starter with strong problem-solving skills Customer-centric mindset.
Job Type: Full-time

Ability to commute/relocate:

Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Education:

Grade 12 (Matric) (Required)
Experience:

KFC: 2 years (Required) Fast Food Restaurant: 3 years (Required)
Job Types: Full-time, Temp to perm
Contract length: 3 months

Education:

High School (matric) (Required)
Experience:

QSR/ Restaurant management: 2 years (Required)
Work Location: In person