Job Description

Listing reference:

019351

Listing status:

Online

Apply by:

28 February 2025

Position summary

Industry:

FMCG & Supply Management

Job category:

FMCG, Retail, Wholesale and Supply Chain

Location:

Kwazulu Natal

Contract:

Permanent

EE position:

Yes

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

To efficiently execute all operational activities at the point of sale in a timely and efficient manner. To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards. To ensure the safe handling of cash at all times. To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets. To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less". To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards. To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values. To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

Basic maths calculations Retail/FMCG background and understanding of merchandising and promotions principles Understanding of stock management procedures Knowledge of customer service excellence

Skills:

Planning and organising skills Problem-solving skills Strong customer orientation Good communication skills Computer literacy Numeracy skills

Competencies:

Essential:

Relating and networking Following instructions and procedures Delivering Results and Meeting Customer Expectations

Desirable:

Working with people Persuading and Influencing Planning and Organising Coping with Pressures and Setbacks

Minimum requirements

Experience:

Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

Essential: Grade 12 * Desirable: Maths 50% and English 50% at Grade 12 level