Job Description

RESPONSIBILITIES

• Provide guidance, supervision and set an example for the team
• Develop and guide team members in selling techniques, product knowledge, operational standards, customer service and visual merchandising standards
• Ensure store is staffed according to agreed staffing schedules based on business requirements
• Create a welcoming, inspirational, and personalised experience for all customers
• Drive sales and turnover by motivating and inspiring the team members to achieve sales targets
• Ensure visual merchandising standards create a beautiful store experience
• Maintain a clean, neat, and tidy and fully replenished sales floor
• Ensure stock levels, stock losses and shrinkage are effectively managed
• Ensure all products are correctly priced with relevant Price stickers and /or signage
• Ensure that stock take, and cycle count variance reports are checked, variances are investigated, and stock shortages or unbalanced stock information is escalated to the Area Manager
• Ensure that point of sale and banking procedures are adhered to and raise any areas of concern with the Area Manager
• Ensure all store standards and operations policies and procedures are adhered to
• Effective execution of all operational activities within the store

REQUIREMENTS

• A matric, grade 12 or equivalent certificate
• A minimum of two years experience supervising a small team in a retail store
• A passion for cosmetics, retail, and customer service
• Knowledge of beauty and skincare products
• Strong customer service orientation
• A strong work ethic and hands-on attitude
• Sound leadership skills
• Ability to work a flexible schedule to meet operational needs
• Ability to schedule staff rota and manage attendance Ability to plan and prioritize tasks
• Basic proficiency with email and Excel
• Good communication skills
• Ability to remain calm and pleasant in pressurised situations
• Ability to stand for long periods of time
• Ability to demonstrate and promote products
• Ability to create a buzz in your store that will motivate your team and encourage customers to come back and purchase more

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