Job Description

Main Duties will Include:

• Collecting required information and documentation pertaining to claims
• Registration of claims
• Follow through with claims process until finalization
• Keeping the client up to date on the progress of the claims process
• Update company records as required to reflect initial information about the claim as well as any changes that are made later
• Upselling
• Addressing various coverage issues
• Problem-solving
• Any other ad-hoc duties which may be assigned

Taking control of outstanding claims by;

• Ensuring regular follow ups and feedback to clients;
• Ensuring collection from claims box;
• Ensuring continuous and timeous attendance to claims;
• nsuring client satisfaction on all claims.

General Client Management:

• Build and maintain constructive and effective relationships with clients by meeting and exceeding expectations
• Provide consistent, accurate, timely and pertinent communication to clients through constant touch, phone calls, e-mails, etc.
• Respond to client inquiries/issues within the established timelines
• Manage their own diary/follow up system
• Monitor and review client satisfaction
• Maintain up-to-date records of all communication with clients

Requirements:

• Insurance Products: 2 to 3 years
• Claim Handling: 2 to 3 years

• Matric Certificate (Grade 12)
• Tertiary Qualification advantageous
• RE5 Examination advantageous
• 3 years experience in short-term claims - non-negotiable
• Computer skills and knowledge (Word, Excel, Outlook, Internet)

Key Competencies:

• Fully Bilingual in English and Afrikaans
• Professionalism - Working in a corporate environment
• Effective communication skills - written and verbal
• Excellent telephone etiquette
• Problem assessment and problem solving
• Dealing with difficult customers
• Customer service orientation
• Self confidence
• Neat and Organised
• Planning and Prioritising
• Attention to detail and Accuracy
• Flexibility / adaptability
• Fast Learner
• High level of responsiveness
• Team player with exceptional interpersonal and solution-oriented attitude
• Able to perform under pressure
• Must understand marketplace trends and best practices to meet client needs
• Good mathematical skills
• Ability to prioritise and self-manage work loads
• Strong negotiation skills
• Positive attitude
• Behaving in an ethical manner at all times

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