Short Term Insurance Digital Product Support

Johannesburg, Gauteng, South Africa

Job Description


Empowering Africas tomorrow, togetherxe2x80xa6one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To deliver in supporting the short term insurance digital product by ensuring customer satisfaction through operational excellence, while executing predefined objectives in alignment with agreed SOPs.Responsible for serving as the first point of contact for digital product customer queries, telematics support and operational issues. Execute customer engagement through effective troubleshooting, problem-solving, and documenting root cause analysis. Support the development and maintenance of product-specific operational processes to ensure relevant controls and quality standards are met. Work closely with Product, Operations, and Customer Service teams to improve operational stability and enhance customer experience. Ad Hoc duties: Data cleanup, processing supplier invoices, inventory management, and translating recurring customer concerns into actionable insights for product improvements.Education
Bachelors Degree. Business, Commerce and Management Studies may be advantageous.EducationHigher Diplomas: Business, Commerce and Management Studies (Required)Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Absa

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Job Detail

  • Job Id
    JD1376680
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, Gauteng, South Africa
  • Education
    Not mentioned