Job Description

Our client in the Financial industry is currently looking for a Short-term Insurance Claim Consultant (Motor and Non-Motor), in Bedfordview, Johannesburg.Responsibilities:

• Claims Management:
• Register and process motor and non-motor claims (including household contents, building, all-risk, theft, and liability claims)
• Ensure accurate and timeous submission of claim documentation to relevant insurers
• Facilitate end-to-end claims handling, from registration to settlement and final follow-up
• Client Support & Communication:
• Serve as the main point of contact for clients throughout the claims process
• Proactively keep clients informed on the progress of their claims, providing clear updates and explanations
• Obtain all supporting documentation (e.g., damage photographs, claim forms, assessor reports)
• Arrange emergency services assistance (e.g., roadside assistance, burst geyser response) where necessary
• Liaison & Coordination:
• Notify relevant insurers regarding claim submissions and ensure prompt engagement from underwriters/assessors
• Coordinate with assessors, ensuring timely assessments and client contact
• Clarify reasons for claim rejections or partial settlements and communicate these effectively to clients
• Ensure signed agreements of loss are obtained and submitted as required
• Settlement & Post-Claim Administration:
• Review and analyse settlement offers, negotiating improved settlements where possible on behalf of clients
• Confirm replacement or payment completion and provide final confirmation to the client
• Arrange for salvage collection from the client when required
• Facilitate the removal of stolen/damaged items or written-off vehicles from policy schedules
• Update client records post-settlement to reflect changes in cover or assets
• Claims Follow-Up:
• Conduct regular follow-ups with insurers to ensure claims are progressing within acceptable timeframes
• Track unresolved or delayed claims and escalate where necessary
• Maintain a structured system for monitoring open claims and follow-up actions

• RE5 Certification (compulsory)
• Minimum of 3 yearsxe2x80x99 experience in a similar role as a Claims. Administrator/Consultant handling both motor and non-motor claims.
• Experience in processing personal and commercial lines claims.
• NQF Level 4 or 5 qualifications (120 credits) in a financial services-related field.
• Class of Business certification for both Personal and Commercial Lines (if applicable)
• Own reliable transportation.
• Excellent communication skills (verbal and written)
• Ability to work under pressure and manage multiple claims simultaneously.

• Up R32 000 per month.

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