Job Description

We are seeking top local South African talent to join our Customer Advisor team at our Cape Town offices (in Diep River, Southern Suburbs). This means people who are passionate about succeeding in their work and their careers, while consistently delivering world-class customer service & payment assistance to our customers.

In this role, you will have the opportunity to show off both your customer service and collections skills when assisting our customers.

We provide our people with:
Permanent full-time job opportunity
Market related basic salary (plus incentives)
Induction training when you start with us, so that you are fully equipped to succeed in your role
Free company transport after working a late shift
Shuttle Services available from certain pick-up / drop-off points (T's & C's)
Career growth and development opportunities – we believe in the personal development of all our people and promote from within the business whenever possible

Onsite Facilities:
Gym Access
Doctor & Nurse
Beautician
Hairdresser
Prayer Rooms ( Males & Females)

REQUIREMENTS:
Minimum Grade 11
Minimum of 1 years’ recent UK Customer Service experience within Contact Centre
6-12 months experience as a collection’s agents within a Contact Centre environment
Must be available to work rotational shifts, weekends and SA public holidays (Between 9am - 10pm)
Basic computer umeracy literacy Effective communication skills (verbal and written)
Clear credit and criminal record
Customer Services skills
Objection handling and persuasion skills
Negotiations skills
Target driven
Strong drive and perseverance
Uses initiative/judgement Empathy - possess a great sense of understanding
Ability to function under pressure and maintain a positive can-do attitude
Self-motivated, takes responsibly and has a sense of pride in their work

RESPONSIBILITIES: 
Setting up repayment on accounts
Rehabilitating customer accounts
Advising customer on how to maintain accountskeep payments up to date
Setting up payment arrangements
Liaising with various departments to assist with queries e.g. transferring customers to relevant departments Handling customer complaints
Reading and explaining billing of accounts  

Skills Required