Job Description

Service technicians have to be capable of performing installation, maintenance and repair work on complex machines and equipment either in the field or in a repair facility. They use their knowledge of the equipment they handle to ensure that theyre working correctly and are properly installed for their buyers.

• Installs and tests equipment to make sure they work correctly;
• Follows installation and operation manuals;
• Responds to service requests and repairs equipment;
• Uses diagnostic tools to determine repair plans;
• Teaches customers how to use their equipment;
• Escalates issues to managers promptly;
• Knows how to use the necessary tools and equipment;
• Writes service reports after every site visit;
• Collaborates with managers and other service technicians;
• Follows all company policies and procedure;
• Adheres to safety regulations and industry standards.

SKILLS:Service technicians must have an excellent technical and working knowledge of the specific equipment they are tasked with installing and maintaining. Their skills and qualifications should include:

• Knowledge of how to maintain, repair, diagnose and correctly install or replace equipment and machinery
• Firm technical knowledge of blueprints, diagrams, mechanical engineering schematics and electrical diagrams
• Excellent communication skills that allow them to explain technical problems to laypeople
• Strong knowledge about their industry and the general requirements of different equipment types
• Precise written communication abilities for filing repair, installation and maintenance reports
• Physical stamina in the handling of complex tools and heavy equipment and moving through confined spaces
• Ability to work with minimal supervision while using their own technical judgment regarding complex tasks

REQUIRED COMPETENCE AND/OR QUALIFICATIONS:

• Technical knowledge of water treatment plants and equipment.
• Three -Five years experience in a similar environment.
• Ability to use initiative, obtain information from operating manuals, P&IDs, valve & instrument schedules.
• Ability to deal with customers and suppliers in a professional manner.
• Computer literate Excel, Word and Outlook

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