Job Description

We ae seeking a Skills Trainer who would be responsible for training staff across multiple franchise locations, ensuring they adhere to Standard Operating Procedures (SOPs), food safety standards, and brand guidelines. This role involves conducting hands-on training, coaching teams, and continuously improving employee skills to enhance operational efficiency and customer service. Key Responsibilities: 1. Staff Training & Development Deliver comprehensive training programs for new and existing employees. Conduct on-the-job training at franchise locations to ensure staff follow SOPs. Train employees on food preparation, hygiene standards, customer service, and operational procedures. Develop and update training materials, manuals, and SOP guides. Monitor training progress and provide feedback to management. 2. Standard Operating Procedures (SOPs) Compliance Ensure all staff are trained in and comply with SOPs, health, and safety regulations. Conduct regular assessments to verify staff adherence to food handling, cleanliness, and service standards. Identify skill gaps and provide targeted training sessions to address them. Support franchisees in implementing SOPs effectively. 3. Performance Monitoring & Coaching Evaluate employee performance and provide coaching for improvement. Conduct refresher training sessions to maintain high standards. Identify high-potential employees for leadership development. 4. Training Documentation & Reporting Maintain training records, attendance logs, and performance evaluation reports. Provide management with reports on staff competency and training effectiveness. Recommend improvements to training programs based on feedback and observations. 5. New Store Openings & Franchise Support Assist with training staff for new franchise openings. Support franchisees in recruiting and training teams.
Key Skills & Competencies: Training & Coaching Strong ability to teach, mentor, and guide staff. Knowledge of SOPs & Food Safety Expertise in food handling, hygiene, and service procedures. Communication & Presentation Skills Clear and engaging training delivery. Customer Service Excellence Ability to train staff in providing outstanding customer experiences. Problem-Solving & Adaptability Quick thinking to address training challenges and employee concerns. Attention to Detail Ensuring staff follow exact procedures and standards. Leadership & Teamwork Ability to motivate teams and collaborate with franchisees. Qualifications & Experience: Education: Diploma or degree in Hospitality, Training & Development, Business Administration, or a related field (preferred). Experience: Minimum 2-4 years in staff training, preferably in the food franchise, QSR (Quick Service Restaurant), or hospitality industry. Certifications: Food safety & hygiene certification (preferred). Technical Skills: Proficiency in Microsoft Office (PowerPoint, Word, Excel) and training software/tools.

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