Job Description

The purpose of the role is to successfully reduce commercial vacancies, renew lease agreements to achieve rental growth and build sustainable relationships with tenants.

Ensure the successful leasing of all properties timeously.

1. Attendance to all incoming leasing queries, concluding new deals and timeous renewals of Key Account tenants in line with agreed business KPAs and timelines.
2. Letting of vacant space to suitable prospective tenants on the most beneficial terms to the Landlord in line with team targets and agreed business KPAs and timelines.
3. Proactively sourcing new tenants, arranging viewings of premises with prospective tenants.
4. Constant review of tenant mix and investigation to enhance/improve the tenant mix to ensure long term performance of the property.
5. Prepare all leasing deals and paperwork accurately and timeously and present to prospective tenants for required signatures.
6. Present and obtain approval on leasing deals from Portfolio Managers and/or relevant Leasing Manager according to Schedule of Delegated Authority (SODA).
7. Attend Steering Committee Meeting to present and motivate leasing deals for approval in line with SODA regulations.
8. Continuous follow-up on all deals and active leads, attend required meetings to provide feedback to the relevant Leasing Managers and other stakeholders.
9. Communicate specific and special leasing requirements to all relevant stakeholders and ensure it is captured on the relevant systems for follow-up.
10. Accurate, timeous, and professional submission of reports, correspondence, and proposals.
11. Vetting lease terms and conditions to ensure that clauses are suitable, mitigate risk and are on the most beneficial terms to the Landlord.
12. Contribute innovative ideas to marketing and letting of vacant space.

Facilitate the successful installation of the tenant.

1. Follow business processes in terms of tenant installation requirements.
2. Successfully hand over the premises once the deal has been approved and the lease agreement has been signed/ tenant board approval received. Facilitate meetings to plan the TI and ensure the project is completed on time.
3. Handover ownership of the tenant to the relevant Property Manager as soon as the tenants starts trading.

Conduct market research to ensure that vacancies are filled timeously.

1.Identify possible leads through market investigations and cold calling.
2. Be familiar with all buildings and vacancies in the portfolio to ensure that appropriate tenants are placed, suitable to the market and area.
3. Provide feedback to Property Managers regarding any concerns that will have an impact on the letting of vacancies.
4. Market research to be done to assess rental rates and offerings in the market to consult with management team to remain competitive and innovative.

Operations and Tenant Management

1.Facilitate the resolution of operational matters between the Key Account tenants and the property management department.
2. Perform/oversight of reinstatement inspections between property management and the tenants projects team, ensuring the reinstatement takes place according to the lease agreement.
3.Oversight of tenants to ensure constant lease compliance, in collaboration with Property Management.
4.Involvement with credit control, assisting the credit controller when needed to have discussions with the Key account representative to resolve unpaid accounts.
5.Assisting with utility query resolution, ensuring the problem is identified and a conclusion is obtained and communicated.
6.Preparing of yearly income budgets for all Key account tenants and vacant units that will be let. Monthly forecasting and rental variation report to be completed accurately and submitted according to agreed timelines.

Building Relationships and Communities

1.Establishing a network of contacts within the property industry.
2.Establishing rapid rapport with a new contact/prospective tenant, to become a high priority when opportunities arise.
3.Building and maintaining strong relationships with key tenants and other stakeholders.
4.Build relationships with team members, participate in teamwork, and contribute to the common goals of the leasing team.
5.Establishing relationships with antagonistic individuals and being able to negotiate deals and beneficial terms.
6.Finding possible ways to engage with high profile individuals and having regular meetings with Key account representatives.
7.Visit as per agreed criteria the top tier Key account tenants to ascertain whether there is a possibility for expansion, possible risks and to keep relationships strong.
8.High level of customer service management. CRM systems like Freshdesk to be monitored and tickets resolved timeously and as per agreed standards. Professional verbal and written communication with tenant and all relevant stakeholders.
9.Contribute to building communities within the business.

Working conditions: Office Based. Regular travelling will be required.

Qualifications & Experience:
1.Matric required.
2.Real Estate qualification (NQF Level 4) minimum requirement.
3.Registration with the PPRA required as a full status property practitioner.
4.Diploma or tertiary qualification preferred.
5. 3 - 5 years experience in sales or leasing required.
6.Code 08 Driver License required with own transport.

Skills & Knowledge Required:

1.MS Office:
a. MS Word - Basic
b. MS Excel - Basic
c.MS Outlook - Basic
2.Basic knowledge of MDA preferred.
3.Basic knowledge of SharePoint preferred.
4.Proficiency in English required.
5.Negotiation and analytic skills.
6.Strong Administrative ability.
7.Excellent verbal and written communication.
8.Persuasive and assertive.

Personal Attributes:

1. Problem solving - find solutions when emotions are involved.
2. Flexibility - adapting emotions, thoughts, and behaviors.
3. Stress tolerance - coping with stressful situation.
4. Interpersonal relationships - building mutually satisfying relationships.
5. Empathy - understanding & appreciating how others feel.
6. Independence - be self-directed and free from emotional dependency.
7. Social confidence - be self-assured and at ease with people in all types of social situations.
8. Persuasion - negotiating, selling, influencing, and attempting to persuade people or trying to change the point of view of others.
9. Multitasking - dealing with several activities at a time, enjoy being given new tasks before they have finished another.
10. Teamwork - cooperation with others, good-natured attitude and encouraging people.
11. Persistence - sticking with tasks, not giving up, dislike leaving things unfinished.
12. Attention to detail - focus on details, strive for perfection and be well organized.
13. Analytical thinking - like solving complex problems, strategic planning and carefully analyzing information, using logic to address issues and problems.
14. Target Driven: pro-active and driven to achieve expected results within required timeframe.

City Property