Job Description

Business unit, Department, Reporting Business Unit Operate Department

PaaS and SaaS Job grade/level M4 Core Description

Responsible for leadership and strategic direction for the Managed Services capabilities focussing on our Enterprise software and services suite, as part of the Client Operations Business Unit within BCX. This division will be responsible to build and run our offerings covering the likes of SAP, PaySpace, Infor, Microsoft dynamics and the like. This includes spearheading strategies for building, running and maintenance of our Enterprises offerings sets to transform IT and realise the digital journey of our clients and realise the BCX business strategy. Key Deliverables / Primary Functions

Develop the divisional strategy, accounting for current and future market forces and movements and in alignment with the BCX overall strategy and full value chain for delivery of business revenue and value growth.

Engage and employ activities, frameworks and working practices that drive and support the implementation of the XaaS business model within the function or portfolio

Oversee the delivery of XaaS solutions, ensuring high-quality service delivery, reliability, and scalability. Implement best practices for efficient and effective service operations.

Collaborate with technology leaders to ensure infrastructure which supports the dynamic needs of existing and new XaaS offerings

Implement and refine operational processes to enhance efficiency, agility and a positive customer experience in delivery

Oversee customer support functions related to the delivery of BCX products and services to clients, Collaborate with all BU's across the full value chain to ensure a seamless and efficient customer experience.

Manage relationships with vendors and partners, critical to the delivery of value-adding and reliable services and products to clients ensuring customer loyalty and business growth.

Work closely with the sales and account management teams to understand client requirements in order to meet specific operational and service delivery needs.

Collaborate with relevant stakeholders, i.e. legal and compliance teams to ensure that operational practices adhere to regulatory requirements, client/industry specific requirements and security standards.

Implement processes and frameworks for operational efficiency Core Functional Skills & Capabilities Client Success Management Client Service Operations Service Management Delivery Centre Management Service Lifecycle Management Core Behavioural Competencies Job Match Delivering Results & Meeting customer expectations Leading and supervising Persuading and Influencing Entrepreneurial & Commercial thinking Formulating Strategies & Concepts Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Business or Information Technology OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience 7 years' experience leading diverse teams within a large and highly complex organisation, of which 2 years is at Management level. Experience should include leadership with full P&L accountability as well as evidence of shaping and driving business / functional strategy and leading change across business units / functions, specifically within IT Solutions focus area.

Incumbent must have proven business acumen with experience in C-suite stakeholder engagement

OR 9 years' experience leading diverse teams within a large and highly complex organisation, of which 2 years is at Management level. Experience should include leadership with full P&L accountability as well as evidence of shaping and driving business / functional strategy and leading change across business units / functions, specifically within IT Solutions focus area.

Incumbent must have proven business acumen with experience in C-suite stakeholder engagement Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control

9 Level of Engagement Engagement will all levels within the organisation, internal and external to the business. Special Requirements / Employment Condition Workplace / Physical Requirements Hybrid Remote Worker Non-Billable Revenue Generating