Job Description

Company: Komatsu South AfricaDivision: Head OfficeLocation: H.O. Tech ServReference Number: 7275Grading: D1INTRODUCTION:Komatsu South Africa has an opportunity for a Senior Technical Product Specialist to join the Product Support and Sales Division at the Head Office in Germiston. The successful candidate should have a Diploma (T5 or equivalent, NQF 6) and a Millwright / Electrician Trade Certificate with 10 years work experience on KMC or equivalent hard rock underground equipment, underground mining experience essential.QUALIFICATION:

• Diploma (T5 or equivalent, NQF 6)
• Millwright / Electrician Trade Certificate

EXPEIRENCE:

• 10 years' experience on KMC or equivalent hard rock underground equipment.
• Komatsu product knowledge an advantage.
• Medium Voltage experience.
• Underground mining experience essential.

OTHER REQUIREMENTS:

• Valid Driver's license

SUMMARY DESCRIPTION OF ROLE:Technical Product Advice and Support

• Plans & prepares for visits to customer sites
• Provides technical product advice/procedures to all technical functions across the organisation (Africa Ops = neighbouring countries and customers in those regions) Africa Ops = dealers/customers
• Investigates warranty issues and follows up with all stakeholders in the process
• Liaises between Head Office, branches, depots and parent companies regarding technical queries/problems/drives and campaigns
• Follows-up on actions/initiatives implemented to measure customer satisfaction (including warranty claims)
• Collates metrics and information on problems for internal continuous improvement planning
• Utilises electronic monitoring systems such as VHMS and Komtrax to provide predictive maintenance service to customers
• Analyses control and hydraulic system data as well as failed parts
• Monitors machine population within a given product and stays abreast of technical, maintenance and or other issues that are technically relevant
• Implements monitoring & checks that new machines are properly assembled and commissioned to meet the customer's requirements
• Reviews & analyses monthly equipment availability reports
• Provides input with preparation of life cycle cost documents for Ramp contracts
• Provides input to other departments with regards to improved life cycle costing models
• Reports on customer problems, queries and resolution of issues

2. Quality Control (product specific)

• Plans visits and audits to monitor technical compliance & service quality
• Provides and controls quality specifications and manufacturing standards for locally sourced parts and products
• Visits suppliers to inspect components as and when required
• Visits customer sites to evaluate service quality
• Develops service skills, technical skills and product knowledge through xe2x80x9con the jobxe2x80x9d training
• Liaises with technical training function to ensure training material is up-to-date and of the highest standard possible
• Follows-up on initiatives to improve quality & service
• Reports on issues/problems, areas of improvement and new initiatives

3. Technical Product Liaison - Suppliers, Customers, Operations

• Visits suppliers to inspect components as and when required
• Obtains technical information for the provision of assistance in resolving technical matters pertaining to equipment
• Liaises with suppliers with regard to new products, initiatives and campaigns
• Manages the technical coordination of products for KMC.
• Disseminates sufficient and correct tool kits for electronic fault finding
• Explains/disseminates information regarding the functionality of equipment control systems
• Oversees, monitors and follows-up on actions to rectify problems
• Recommends initiatives, drives and information dissemination with regard to products

In accordance with the Employment Equity Act (EEA) of 1998, Komatsu is committed to the principles of employment equity and fair labor practices. We welcome applications from all qualified candidates, irrespective of race, gender, disability, age, religion, sexual orientation, or any other ground prohibited by law. We may consider designated groups as per the EEA in our selection process to ensure a diverse and representative workforce, but all applications will be assessed based on qualifications and merit.Candidates will be expected to pass a relevant medical examination, and agree to verification checksOnly online applications will be consideredKomatsu South Africa (Pty) Ltd complies with the protection of Personal Information Act 4 of 2013. By submitting your application, you give us your express and informed consent to process your personal information for recruitment purposes.

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