Job Description

Company Description

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 99,250 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer and more interconnected world.

Responsibilities

Understand the local clients' current and future needs and develop RBS services in line with global policies accordingly Support sales and marketing activities. This may be through direct involvement in the sales process or through provision of technical or commercial support to local staff Work closely with the Retail Support platform (RS) and supervise the missions for key accounts Manage the RBS local team to ensure a consistent approach is adopted and to ensure best in class quality for execution Maintain effective working relationships with key people within the Businesses by ensuring an appropriate level of interaction Liaise with external bodies to ensure that SGS is properly represented in discussions linked to RBS topics Manage and monitor resources so that customers' needs are met in a accurate and timely manner At all times, comply with SGS Code of Integrity and Professional Conduct and Impartiality Policy At all times adopt a safe behaviour by exercising due regard for health and safety to himself/herself, colleagues and clients, in line with the Company's policies and procedures Where applicable, implement Integrity procedures, make sure these procedures are effective and provide expected results (reporting) Conduct social compliance audits and maintain APSCA CSCA status. Improve operational management systems, processes, and best practices to enhance efficiency and effectiveness of RBS Program Manage and supervise the RBS workforce, including task allocation, setting deadlines, and monitoring performance Formulate strategic and operational objectives aligned with organizational goals Analyze operational data to identify opportunities for improving processes Perform quality controls and monitor Key Performance Indicators (KPIs) to ensure consistent, high-quality output Implement corrective actions to improve processes Utilise approved resources and systems to execute operational activities Ensure resources have the required tools to execute tasks according the company Management System requirements and policies Prepare monthly business commentary reports, status reports of service delivery and execution Preparation of forecasts and budgets Implementation of and compliance with the SGS Management System requirements Work closely with support services (Technical, Sales, KAM, HR, Finance, IT, Procurement) Attend management meetings Training of resources where relevant Keep abreast of competitors and market developments Identify opportunities that will support the business's strategy and the active promotion of SGS services Achieve set KPI's Business travel Client liaison Other reasonable miscellaneous duties assigned to you by your Manager

Qualifications

Qualifications

Tertiary qualification in relevant field Strong knowledge of supply chain approaches such as social compliance codes and quality management systems Must be APSCA CSCA registered

Experience

3 yrs. experience in operations management 3 yrs. experience in people management 3 yrs. experience in process management Experience in ISO management systems and social compliance standards Minimum 3 years in similar role Must have hands-on experience in the following: + Managing supply chains either directly or in support of a retailer programme
+ Social compliance Auditing and managing auditors
+ Business development and meeting targets
+ Client Account Management
Experience in customer service and liaison

Additional Information

Required Skills

Excellent computer literacy Excellent English communication: Speaking, reading, writing Able to interact with all levels of management, suppliers, and clients Sound financial acumen - Understanding financial principles, budgeting, and forecasting skills for managing resources efficiently and making informed decisions to achieve financial targets Communication skills - Effective verbal and written communication to convey information, collaborate with teams, and also interact with stakeholders Organizational skills - Excellent organizational skills for managing tasks, coordinating resources, and ensuring smooth operations within the organization Problem solving - Strong problem-solving abilities to analyse complex situations, identify issues, and develop effective solutions. Applies judgment and acts according to the SGS standards of ethics and integrity Analytical thinking - The ability to think analytically for interpreting data, identifying trends, and making data-driven decisions to improve set KPI's and operational efficiency Attention to detail - Having a keen eye for detail to identify potential operational inefficiencies, mitigate risks, and maintain quality standards Collaboration - Strong collaboration and teamwork skills to work effectively with cross-functional teams and stakeholders to achieve operational goals Continuous Improvement - A mindset focused on continuous improvement involves constantly seeking ways to enhance operational processes and outcomes Time management Leadership Results driven with the ability to make difficult decisions timeously * Can work under pressure and independently