Job Description

:Responsibilities:

• Community management, customer engagement & daily conversations on all Foschini's social media channels
• Liaising with customer service, logging of daily complaints & online reputation management
• First point of call for any social media crisis/potential crisis, escalation to TFG stakeholders and management of responses
• To plan, schedule & post branded content across owned social media channels based on marketing & promotional calendar
• Assist in the creation and editing of written, video, and photo content
• Copy writing for accompanying post copy & customer responses tailored to various social media platforms
• To plan & share branded content across external partner social media channels (malls, media titles, etc)
• Devise and implement community communication initiatives
• Manage brand & product placement to deliver on strategic omni-channel objectives
• Amplify messaging on social media for brand events or engagement activities
• Attend events and produce live social media content
• Drive data & customer acquisition through social media
• Review analytics for weekly, monthly reports & feedback to marketing team & management
• Competitor analysis & opportunities
• Trending topics & relevant news/ opportunities

Qualifications and Experience:

• Diploma or tertiary studies in Digital marketing, communications, PR or similar
• Passion, Confidence and 2-5 years' experience in a similar role working in social media and proficiency with major social media platforms and social media management tools.

Skills:

• Excellent social listening skills
• Ability to understand historical, current, and future trends in the digital content and social media space
• Strong copywriting and copy editing skills
• Top-notch oral and verbal communication skills
• Impeccable time management skills with the ability to multitask
• Detail-oriented approach with ability to work under pressure to meet deadlines
• Direct experience in social media management tools
• Up to date with key trends & industry news
• Ability to work well under pressure
• Deadline driven / time management
• Team player with a Can-do attitude
• Innovative and Organised
• Resilient and courageous
• Self-managed and Takes the initiative
• Curious / enquiring mind
• Fashion & beauty trend enthusiast
• Experience with Microsoft office.
• Have a sense of 'global awareness', understand and pre-empt local nuances and be able to respond accordingly
• Have an eye for detail and aesthetics and understand/represent the brand look and feel

Behaviours:

• applies market and business insights in order to drive organisational objectives
• conveys information and communicates ideas in a clear, concise and impactful manner
• understands, anticipates, and meets the needs and expectations of customers
• consistently makes timely, well-rounded and informed decisions
• interprets and simplifies complex and contradictory information when resolving organisational problems
• assesses and improves the efficiency, effectiveness, and quality of various work processes
• leverages new technology to enhance productivity, improve problem solving, and support business growth

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.About Us:Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.We're the designers, the makers, the shakers and the teams behind the scenes.Are you with us?About the Team:Good value smart, casual, denim, leisurewear, accessories, lingerie, footwear, cosmetics, fine jewellery, and kidswear, Foschini is renowned for its fashionable and contemporary clothing in a modern environment.

The Foschini Group