Job Description

Full job description

As a Social Media Operator, your primary function is to manage and respond to incoming messages on behalf of a road user. This role requires quick thinking and adaptability to maintain engaging and authentic interactions with a diverse audience.

1. Key Responsibilities

Message Management Task: Oversee and respond to messages directed to the influencer's account. Objective: Ensure timely and appropriate engagement with each user.

2. User Interaction

Task: Engage in daily conversations covering a broad spectrum of topics tailored to individual user interests. Objective: Foster meaningful connections and maintain user engagement.

3. Relationship Building

Task: Cultivate and sustain relationships with users interacting with the influencer. Objective: Enhance user loyalty and encourage ongoing interaction.

4. Performance Metrics

Task: Achieve predetermined messaging quotas within specified time frames. Objective: Maintain consistent communication levels and meet engagement targets.

Communication Flowchart

Below is a simplified flowchart illustrating the message handling process:

Receive Message Analyze Content Craft Response Send Response

Required Skills for a Social Media Operator:

Excellent communication and writing skills Strong understanding of different social media platforms and their functionalities Creative thinking and ability to generate engaging content Analytical skills to interpret data and measure campaign performance Ability to monitor and analyze social media performance metrics and report on same Ability to stay updated on social media trends and best practices Knowledge of graphic design tools (optional)

Other important skills:

Digital marketing knowledge:

Understanding broader digital marketing concepts and strategies

Project management:

Organizing and coordinating social media campaigns and timelines

Leadership skills:

Collaborating with cross-functional teams to achieve social media goals

Trend analysis:

Identifying emerging social media trends and incorporating them into strategies

Social listening:

Monitoring conversations happening around the brand on social media

Qualifications Required:

Matric/Grade 12 Diploma in one or all of the following fields: Marketing (social media marketing), Communications, Journalism, or Public Relations. A Bachelor's Degree in Marketing, Communications, Journalism, or Public Relations would be advantageous.

Experience Required:

Proven experience (over 2 years) in managing and administering digital marketing campaigns Extremely keen eye for detail and aesthetics, down to the last pixel Conduct thorough market research and analysis to identify opportunities. Excellent English grammar and spelling, bonus fluency in additional languages Sound communication skills Team player

Personality traits:

Ability to prioritize Self-motivated and ability to work independently Increase digital presence of Company social media pages to maximize visibility which encompasses communication with industry professionals and influencers, sponsoring/boosting pages whilst maintaining brand integrity High energy and enthusiasm. Ability to accept and provide constructive feedback. Strong teamwork orientation. Proficiency in English slang and colloquialisms. English language proficiency at B2-C2 level. Typing speed of at least 60 words per minute

Salary:

R9000 per month

Days & Time of Work:

Monday to Thursday - 08:00am to 17:00pm & Friday - 08:00am to 15:30pm

Job Type:

Full-time

Location:

Pietermaritzburg, KwaZulu-Natal

Language:

Fluent & Proficient in English (Required Candidates with immediate or short availability will be preferred and considered. This position will suit a candidate residing in Pietermaritzburg.*
Only candidates that meet the above requirements will be considered*

Job Type: Temporary
Contract length: 12 months

Pay: R9000,00 - R9001,00 per month

Application Deadline: 2025/02/21