Job Description

Job Summary Responsibilities:

• All development must align with operational strategies
• Establishing technical specifications including productivity optimisation and quality control for client service standards
• Maintains and improves operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, managing system and process improvement pertaining to the company App
• Follow Quality Assurance procedures
• Maintains and improves quality results by creating standards and guidelines, recommending improvements where applicable
• Meet financial objectives as set and directed by the MD and CEO
• Prepares performance reports by collecting, analysing and summarising data and trends as relevant
• Being available on call 24/7 for any operational needs from the response centre
• Driving the onboarding efficiency optimisations
• Taking full accountability for the effective handling of any issues
• Maintains professional and technical knowledge
• Ensuring that all records are in line with company procedure and accepted practices
• Completing odd relevant tasks of medium complexity within specified time frames
• Liaising with off-site team to design and develop the company App and portal
• Defining of user stories and acceptance criteria
• Writing of automated acceptance criteria
• Demonstrating software to end users
• Raising any risks that are identified
• Monitoring of issues and ensuring the maintenance of quality
• Ensuring that all documentation is done to required standards

Requirements:

• At least 2 - 4 years proven relevant experience and knowledge
• Related degree, diploma, or certifications (Computer Science Degree is preferred)
• Good knowledge of innovative solutions and technologies
• Good knowledge of Business Intelligence
• User interface knowledge
• Multi-tier software and database design
• Experience in Agile software development competencies
• Call Centre and Logistics experience is beneficial
• Sound verbal, written and telephonic communication skills in English
• Advanced computer literacy (Microsoft Office, Word, Excel, PowerPoint)

Key technical skills:

• .NET Core
• C#
• SQL
• Test Libraries
• Front end frameworks (Angular / React Vue)

Nice to have:

• Azure
• Docker Containers
• Kubernetes

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