Job Description

Job SummaryHire Resolve, a well-established recruitment agency, is currently seeking a highly skilled and motivated candidate to join our client's team as a Software Support and Tester. This is a great opportunity to be part of a dynamic team working in the Gauteng area. The successful candidate will be responsible for providing efficient and professional support to clients, as well as ensuring the quality and functionality of software applications through testing.Responsibilities

• Provide professional assistance to clients via email and phone.
• Document all client queries in TFS for tracking purposes.
• Efficiently manage multiple client issues while adhering to predefined deadlines.
• Ensure client issues are resolved within the service level agreement (SLA).
• Conduct testing of desktop and web-based software.

Requirements:

• High school diploma (Matric) and experience in support or testing.
• Excellent written and verbal communication skills.
• Proficient computer skills.
• Ability to follow up persistently on deadlines and deliver outstanding customer service.
• Strong interpersonal skills for fostering positive relationships.
• Numerical accuracy.
• Possess a car and a valid driver's license.
• Ability to work well within a team environment.
• Familiarity with Microsoft SQL, Windows, Microsoft TFS, and desktop/web applications.
• Knowledge of the financial sector environment.
• Familiarity with SQL statements and Crystal Report Writer.
• ISTQB Certification is a plus.
• Experience in documentation (test cases, release notes, user guides/manuals).
• Strong customer service orientation.

Benefits:

• Highly competitive salary for this role based on experience.

• You can also visit the Hire Resolve website: hireresolve.co.za or email me:

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.Hire ResolveIT/ComputerRecruiterAboutSpecialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.

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