Software Support Consultant
Johannesburg, Gauteng, South Africa
Job Description
Responsibilities:
- Provide software and hardware support on all company products
- Manage and execute service calls and new installations within deadlines
- Research, diagnose, and troubleshoot customer issues, ensuring resolution
- Escalate unresolved problems to the appropriate internal teams
- Deliver timely and accurate feedback to customers and developers
- Perform onsite networking troubleshooting and issue resolution
- Maintain proper records and prepare detailed reports
- 2+ years experience in time & attendance/access control support (preferred)
- 2+ years telephonic, call centre, and field support experience
- A+, N+ certification and networking experience
- Strong problem-solving skills with a customer-centric approach
- Valid drivers license
- Ability to work under pressure
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Job Detail
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Job IdJD1379160
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned