Job Description

Job Title

: Solutions Architect / Implementation Consultant

Company

: Lucid Day

Location

: Remote

About Lucid Day:

Lucid Day is a distinguished consulting firm recognized for its professional service delivery and implementation excellence. As a Platinum Partner for Monday.com, our unwavering commitment to excellence and deep expertise has made us a preferred partner for businesses across many industries. We are at the forefront of ushering in an era of transformative solutions tailored to diverse business needs.

Job Mission:

The mission of the

Solutions Architect / Implementation Consultant

is to implement highly personalized, highly impactful monday.com coaching, consulting, setup & training to drive efficient team workflows and collaboration. You would be joining the technology consulting and professional services arm of the business. This position reports to the Head of Professional Services

Key Role Objectives:

Customer-Centric Implementation:

Work closely with customers to implement monday.com, leveraging your extensive tech consulting background to ensure clients unlock the full potential of their Monday.com account

Client Relationships:

Build strong relationships with clients, understanding their needs and ensuring their success with Monday.com

Key Success Metrics:

Customer Satisfaction:

Achieve 90%+ customer satisfaction and assist in converting clients to further service engagements with Lucid Day

Utilization:

Perform a minimum of 20 billable hours a week

On-Time Delivery

: Percentage of projects completed on time, meeting engagement timelines and hourly package expectations

Client Expansions

: Successfully identify, cultivate and close new business opportunities with >10% of clients

Key Responsibilities:

Effective Communication:

Understand how to communicate with all levels of a company with professionalism

Process and Best Practices:

Have a strong sense of process and best practices in monday.com to create efficiency for multiple industries and use cases

Project Management:

Act as a project manager to ensure timelines are met within the engagement timeline and hourly package

Workflow Optimization:

Work with customers to build time-sensitive workflows into monday.com and ensure a clear end-user training plan for those workflows

Coaching:

Coach clients on monday.com's basic and advanced features and best practices.

Empowerment:

Empower customers to connect their goals and challenges with the solution in monday.com

Education:

Lead online consultations and one-on-one demos to educate customers on the features of our product

Client Success:

Build, own, and execute client success and onboarding plans

Process Improvement:

Spearhead internal cross-functional improvement projects

Creative Problem-Solving:

Think quickly and creatively in the moment while in the presence of clients.

Voice of the Customer:

Represent the voice of the customer and influence future product development

Administrative Accuracy:

Ensure 100% administrative accuracy on all accounts, including time tracking and reporting

Qualifications:

Industry Knowledge:

A minimum of 3 years of Monday.com experience required

Technical Depth:

Familiar with Asana, Salesforce, Wrike, Smartsheets and/or Process Street are helpful but not required; competency in Zapier/Make.com integration is desirable

Language:

Fluent in professional and technical English to support our diverse client base and team

Proven Track Record:

Proven track record in B2B SaaS as a technical customer success/implementation manager/technical project management/technical account management/technological consulting, specifically within onboarding and implementation of software

Project Management Skills:

Strong project management skills to keep projects on-track and manage unique flows. Experience in leading product implementation projects involving hands-on implementation, specifically for enterprise accounts

Enterprise Experience:

At least 2 years of experience implementing new technology for medium and large organizations.

Team Player:

Team player who takes ownership and initiative of the work, but has a strong sense of collective success

Adaptability:

Desires to work in a fast-paced, fast-growing environment

Continuous Learning

: Demonstrates a strong willingness to independently learn new processes and skills

Problem Solving:

Exhibits critical thinker and problem-solving skills

Communication Skills

: Ability to clearly articulate technical topics to a non-technical audience,
superb written and verbal communication skills

Team Player:

with a positive attitude, empathy, and high energy

Client Credibility:

Strong customer-facing and presentation skills with the ability to establish credibility with executives

Education:

Bachelor's degree in business, marketing, IT, computer science, or a related field nice to have but not required

Lucid Day's Commitment to Diversity Equity & Inclusion (DEI)

: Lucid Day believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion--one focused on psychological safety, empathy, and human connection--that will allow employees of all backgrounds to thrive.

Salary Range:

Full-Time $1800 - $2400 + variable compensation (commission & bonus) Part-Time: $11 - $15 per hour + variable compensation (commission & bonus)
Job Types: Full-time, Part-time

Pay: R33000,00 - R43000,00 per month

Application Question(s):

What's your salary expectation? Can you start immediately?
Experience:

Solutions Architect (Monday.com): 3 years (Required) Monday.com: 3 years (Required)
Language:

Spanish (Preferred)
Work Location: In person