Job Description

VACANT POSITION - SPA MANAGER

Recreation Africa Leisure Industries (PTY) Ltd requires the services of a Spa Manager

We are seeking a passionate and experience individual to join our team and contribute to the exceptional Spa experiences offered to our guests.

The responsibilities will include:

Oversee day-to-day operations of the Spa, ensuring everything runs smoothly and

efficiently. This process includes scheduling, facility management, and health and

safety regulations compliance.

Hire, train, and manage Spa staff, including therapists, receptionist, to ensure high-

quality service.

Handle customer expectations in a professional manner, anticipating and addressing

their needs and desires. Provide flexible customer service to ensure customer

satisfaction and loyalty.

Maintain a high profile with guests within the Spa, brief guests about changes, delays

or cancellations of planned activities.

Manage the Spa`s budget, including setting financial goals, monitoring expenditures,

and implementing plans to increase profitability.

Create and execute marketing and promotional strategies to attract new clients and

retain existing ones. This effort may involve social media marketing, special packages,

and partnerships.

Maintaining an updated client database

Monitor and control the flow of supplies that includes the purchase, storage and

movement of the required quality of raw materials, and also work-in-progress

inventory. Manage supply chain activities and synchronise supply with demand of

production and customer.

Manage the Spa supplies, products, and equipment inventory, while minimising

waste maintain adequate stock levels, and order new supplies as necessary.

Regularly evaluate service quality and client satisfaction and make necessary

adjustments.

Perform workshops and lectures pertaining to own professional field

Develop long-term goals and business strategies for the Spa, identify growth and

expansion opportunities, and incorporate industry trends and innovations

Ensure the Spa meets with all hygiene standards and complies with all health

regulations and safety standards, including cleanliness and hygiene.

Create efficient work schedules for staff and ensure enough staff members are

available to meet customer demand.

Lead, supervise and motivate a group of people, in order to meet the expected results withing a given timeline and with the foreseen resources in mind.

Training staff members on new skills and industry standards

Establish daily priorities for Spa employees. Effectively deal with multi-task workload.

Minimum Requirements:

International recognized Spa qualifications, Degree or certification in hospitality management or a related field.

Computer literacy with knowledge of Microsoft Office Proficiency, Excel

Matric

Qualified in the following an advantage: massage, facials, manicures, pedicures, waxing, wraps

Four years of work experience as a Spa Manager, solid knowledge and understanding of Spa operations and business

Leadership or other supervisory experience

Advance skills in accounting and inventory management

Must be mature, responsible, passionate and target driven.

Exceptional sales and marketing skills

Must be well groomed to present the brand, neat and big on hygiene

Must be a Team player, reliable, energetic, goal driven and well-spoken

Excellent verbal and written communication skills

Hands-on Problem-Solving approach and the ability to remain calm under pressure and the ability to handle multiple priorities.

If you meet the above qualifications and are looking for an exciting opportunity to contribute to our Spa, we invite you to apply for the Spa Manager position.

Please send your CV to Linda O'Dwyer at hrassistant@rali.co.za by no later than 21 March 2025.

Only shortlisted applicants will be contacted. Should you have not received a response within 14 days, please consider your application as having been unsuccessful.

Job Types: Full-time, Temp to perm

Work Location: In person

Application Deadline: 2025/03/21