Job Description

Requirements:

• Matric
• Relevant Degree / Diploma (Spa Therapist related Diploma / Degree from an accredited training college) - Essential

• A minimum of 3 years experience in similar positions within the spa industry, of which a minimum of 2 years to have been spent in a Spa Management position within the hotel industry

Essential Knowledge / Skills:

• Proven leadership ability in a Spa Management role.
• Ability to empathise as well as to delegate tasks to other team members.
• Proven ability to manage a staff compliment of approximately 25
• Very presentable person that emanates wellness and have a passion for the industry.
• Computer literate and managing the departments budget.
• Strong skills in drafting and implementing standard operating procedures for the department.
• The ability to work flexible hours, weekends and holidays.
• Excellent communication, time management, organizational, attention to detail and follow-up skills are essential.
• You must be enthusiastic, self-motivated and ambitious with the ability to hire, direct and train staff.
• Excellent customer service skills and must have the ability to sell and promote products and services in the department.

Responsibilities:

• Leading and coordinating regularly scheduled staff and training meetings
• Meeting the budgets and financial goals of the business and specifically the Spa
• Leading, motivating, and coaching staff to achieve service and retail goals, follow protocols and procedures, and exceed guest expectations.
• All aspects of human resource functions and employee reviews, conflict resolution and documentation
• Maintaining a fully staffed facility by recruiting, interviewing, hiring and training staff
• Coordinating all orientation and training functions for new and existing staff members
• Ensuring that staff is fully knowledgeable on the use and benefits of services, products, programmes, marketing and promotions.
• Maintaining the facilities operation and training manuals
• Accounting functions such as cash-up procedures, payroll preparation, purchases, orders, stock take, budget control etc.
• Maintain and coordinate equipment and facility maintenance.
• Inventory, ordering, stocking and control
• Provide excellent customer service and monitor guest feedback.
• Follow up on guest comments and requests.
• Preparing spreadsheets and reports and updating of Spa software for all staff schedules
• Oversight of facility scheduling and efficient reservation booking
• Internal marketing, promotions and merchandising functions of the business with assistance from the marketing department
• Perform retail and sales services.
• Perform phone and front desk reservations.
• Any other duties that may be required form the General Manager

Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.

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