Job Description

Closing Date: 2024-06-27Job Type: PermanentJob Level: SkilledExperience: Between 3 - 5 YearsEE/AA: NoSummarySpa Supervisor / Guest Experience Team Member (Masseuse / Reception / Admin) - Luxury Lodge - LimpopoAre you a versatile team player with a passion for wellness and guest satisfaction? Join our client's team at their brand new luxury lodge! They're seeking a motivated individual to take on the role of Spa Supervisor and Guest Experience Team Member, combining skills in massage therapy, reception, administration, and guest relations to ensure a seamless and unforgettable experience for their guests.DescriptionPre-Opening:

• Collaborate with lodge management to design a comprehensive treatment menu that reflects the unique environment of the Soutpansberg.
• Research and source high-quality spa products for retail and treatments.

Day-to-Day Operations:

• Assist in lodge reception duties, including guest check-in and checkout, providing exceptional service at every touchpoint.
• Manage daily spa operations, including scheduling appointments, greeting guests warmly, and overseeing a seamless check-in and check-out process.
• Maintain a clean, organized, and relaxing spa environment, ensuring guests feel pampered and rejuvenated.
• Manage spa inventory, including ordering and maintaining stock of products.
• Handle spa administration duties, such as scheduling, payroll processing, and generating reports.
• Uphold the highest standards of guest service, ensuring a luxurious experience across the entire lodge.
• Assist with duties in other lodge departments if operationally required by management.

Minimum Requirements

• Diploma in Somatology / Health & Skin Care or Cosmetology (minimum 2-year Diploma).
• Previous employment in a luxury establishment Spa/hotel/lodge or spa essential.
• Strong organisational, communication, administration, and stock control skills.
• Stable employment history and contactable references.
• Well-groomed and professionally presentable.

Who You Are:

• Signs You'd Be a Good Fit:
• A keen eye for detail and a high standard of cleanliness and organisation.
• You thrive under pressure and adapt quickly to change.
• Enjoy learning new skills and serving high-end clientele.

Signs You Will Not Be a Good Fit:

• You struggle to work without constant direction or in a dynamic environment.
• Reluctant to perform tasks outside your job description.
• Difficulty coping with frequent disruptions or pressure.

Compensation: Dependent on experience but will include lodging and meals during time at camp. Due to the location of the camp, all staff will work on a rotational basis, likely 6-8 weeks on and 10-14 days off.BenefitsAccommodation on site, 2x meals per day

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