Work for a prestigious airline brand on various work streams
Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Spanish & English languages
Work on airline reservations systems & handle voice calls, written correspondence and other multimedia channels daily
Fully paid product and systems training provided
Daily interactions with international passengers with queries and compliments
Required to meet specific key performance indicators and meet expected client service levels
Demanding and time-sensitive call centre environment
Requirements
Native level fluency in Spanish language: Verbal & Written skills essential (Advanced/Fluency level)
Located in South Africa
Permanent residence permit / South African ID holders preferred
VISA candidates will be considered for foreigners residing in South Africa
Excellent Computer literacy & technical skills
No criminal record
Flexibility to work shifts
Previous customer service experience preferred
Employment terms and conditions * Work from Home
Client will provide laptop
Candidate must have fibre / stable ADSL internet connectivity and cover internet costs
Full-time, permanent contract: 40 hours per week; 8 hour per day (Part-time employment may be considered - minimum of 20 hours per week)
Working hours: Monday - Friday 08h00 - 19h00 including weekends (09h00 - 17h00). EU daylight savings will apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements.
Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams / Zoom.
Probation period: 4 months
To apply, please provide the following:
Updated CV
Copy of ID/PR/VISA that permits you to work
Language assessments will be carried out during screening by the recruiter