Job Description

About the job Spanish Speaking Call Center Agent (BPO)Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise spans across process improvement, lean management techniques, operations technology delivery and enhancing customer experience. Our client's purpose is to support the growth of UK businesses and increase operational efficiencies, through the deployment of flexible, rapid and low cost solutions that deliver real business outcomeRole Overview:We are seeking a highly motivated and fluent Spanish-speaking Customer Service Call Center Agent to join our clients team. The ideal candidate will be responsible for providing excellent customer service and support to their Spanish-speaking clients. This role involves handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.Location: Cape TownJob Type: Full TimeWorkplace: HybridRequirements

• Fluent in Spanish and English, both written and spoken.
• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
• South African ID or South African Permanent Residency Holder
• Clear Criminal Record
• Located in South Africa
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced and dynamic environment.
• Proficiency in using customer service software, databases, and tools.
• A positive attitude and a commitment to providing exceptional customer service.

• Handle inbound and outbound customer calls in Spanish, addressing customer inquiries and resolving issues promptly and professionally.
• Provide accurate and comprehensive information about their products and services to customers.
• Assist customers with placing orders, processing returns, and managing account information.
• Identify and escalate complex issues to the appropriate departments for resolution.
• Maintain detailed and accurate records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Meet or exceed performance metrics, including call handling time, customer satisfaction, and issue resolution rates.
• Collaborate with team members and other departments to improve customer service processes and outcomes.
• Stay updated on product knowledge, company policies, and industry trends to provide the best possible service.
• Provide feedback and suggestions to management for continuous improvement in customer service.

Black Pen Recruitment